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Service Experts LLC
IT Support Technician I
Entry-Level JobVerifiedNo experience needed
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Texas data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$53,490 / year median in Texas
+4% projected growth
Job Description
IT Support Technician I Service Experts
LLC - 2.8
Richardson, TX Job Details Part-time 2 hours ago Qualifications Customer communication High school diploma or GED Full Job Description Welcome! The IT Support Technician I is an entry-level position, typically requiring little to no prior knowledge or experience to assist with routine and standard projects and assignments within the Enterprise Support family. Works under close supervision. Serves as first point of contact; records incidents and requests with complete details. Uses knowledge articles to resolve common issues and perform walk‑throughs. Performs password resets, MFA enrollment guidance, and basic navigation help. Routes tickets to correct queues with appropriate priority and CI. Confirms user contact details, impact, and business criticality. Provides courteous, clear communication and sets expectations. Follows security verification steps before account actions. Monitors queues, updates statuses, and closes resolved tickets. Flags trending issues to supervisors for problem review. Participates in ongoing training on tools, policies, and new services. Minimum Experience:
0 - 2 yearsMinimum Education:
High School Diploma/GED Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please emailBenefits
- Dental Insurance