Desktop Support Technician

Role

• Desktop Support Technician Location
• Rosenberg, TX | Onsite Job Type
• 6+ month contract Job Overview We are seeking a proactive and technically skilled Desktop Support Technician to join our dynamic IT team.

In this role, you will be the frontline hero for resolving hardware and software issues, ensuring seamless computer management, and supporting our users' technology needs. Your energetic approach and customer-focused mindset will help maintain optimal IT infrastructure performance across the organization. This position offers an exciting opportunity to develop your technical expertise while delivering exceptional support that keeps our operations running smoothly. What they're really looking for: 1-3 years of desktop support or help desk experience Strong Windows 10/11 support experience Experience with Microsoft 365 and Active Directory Basic networking knowledge including DNS, DHCP, TCP/IP, and VPN troubleshooting Good troubleshooting instincts and communication skills Ability to manage tickets, prioritize issues, and follow through Experience with macOS, ServiceNow, Jira, Zendesk, or ITIL environments is definitely helpful. Certifications like A+ or Network+ are nice too, but the bigger thing is somebody who can actually solve problems and work well with people.

This role will support hardware and software issues, system updates, workstation deployments, user onboarding/offboarding, and inventory tracking. There's also a customer service side to the role that matters quite a bit. Some users are technical. Some think rebooting means turning the monitor off and back on.

Pay:

$25.50

• $28.

00 per hour

Work Location:

In person