Systems Support Engineer II

Position Number:

999826

Department:

Information Technology Salary:

$70,000 - $78,000

Remote:

No Job Summary/Description Under general supervision, assist in the leadership and technical support for technology services within the university's desktop environment and coordinates the implementation of new technology projects with users and other Technology Team members. Utilize standardized project office methodologies leading technical team(s) to research, plan, implement and support technology solutions. Assist in leadership of technical support for technology services including over 3000 desktop/laptop computers, printers, networked applications and mobile devices within the university environment. Also provides leadership and support for more than 160 smart classrooms and conference rooms. Provides leadership for full time employees and collaborates with managing/mentoring a team of student workers to provide support for the delivery of technology services in an environment that is available 24/7/365 with low tolerance for downtime. Responsible for student hiring, evaluating employee performance, setting work priorities or schedules, monitoring work, disciplining employees, recommending termination and training. Typical Duties/Job Duties Applies technical leadership and direction in the design and development of the University Technology environment and its integration into other technical and functional areas. Collaborates in performing research and analysis for new or enhanced technology services and determine how they may be applied to the University environment. Working with a cross- functional team and utilizing project management methodologies plan and develop solutions for new and advanced technology services that meet customer needs and requirements. Applies leadership and mentors a team of 50+ student workers to provide support for the delivery of technology services. Responsible for student hiring, evaluating employee performance, setting work priorities or schedules, monitoring work, training, disciplining employees, and recommending termination. Assist in the leadership of researching innovative methods to improve current processes and procedures in the system support environment. Research support tools to improve current processes procedures, and establish training guidelines for student workforce. Identify technology issues and trends. Collaborates with other technical leaders in developing, implementing, and maintaining processes and procedures for technology services. Assist in the leadership of documenting and maintaining technology services information, logs and related documentation. Applies leadership in collaborating with other IT team members to provide Executive Support to our campus executive users. Understanding of the University environment and the information workflow between Administration, Faculty/Staff, and Students is essential. Attend training, seminars, and other meetings as needed. Performs other duties as assigned. Knowledge, Skills and Abilities Knowledge Computer hardware, desktop and laptop systems, and peripheral devices Network operating systems, including Windows and macOS Application and file server installation, administration, and support Multimedia software and applications Audio and visual technologies, including smart classrooms, projectors, and conference room system Telephone and voice mail systems Mobile devices, including smartphones and tablets Information security best practices Skills Technical leadership, including mentoring staff and student workers Project coordination and implementation Technical documentation and user-friendly communication Strong interpersonal and customer service skills Abilities Support a large, networked desktop and application environment Research, evaluate, and learn new technologies Diagnose issues and develop effective technical solutions Communicate clearly with technical and nontechnical users Manage multiple priorities independently or as part of a team Perform effectively in a fast-paced, high-availability environment Adapt to changing technologies and priorities Minimum Qualifications Bachelor's degree in Computer Science, M.I.S. or related field required. Additional experience in the support of a networked desktop/application environment may substitute for the Bachelor's degree on a year for year basis. A minimum of four (4) years of experience in the administration and maintenance of a network/desktop support environment is required. Additional consideration may be given to candidates with specific technical certifications related to systems applicable to Angelo State University. EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or status as a protected veteran. In compliance with the Americans with Disabilities Act (ADA), Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non-disabled employees. If an accommodation is requested for the job application process, please contact our office at (325) 942-2168 or email us at hr@angelo.edu .

Posting Number:

S1102

P Desired Start Date:

05/01/2026

Open Until Filled:

Yes