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MVT Holdings

Technical Support Analyst II

Career Insights for Technical Support Engineer / Analyst

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$53,490 / year median in Texas

+4% projected growth

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Job Description

AI Summary & Insights Summary Insights Technical Support Analyst II The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it. Technical Support Analyst II The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it. Description Join the MVT family!!! Mesilla Valley Transportation is hiring a Technical Support Analyst II in El Paso, TX! The Technical Support Analyst is responsible for ensuring proper computer operation so that end users can accomplish business tasks. Job Summary The Technical Support Analyst II will be responsible for providing support to a wide variety of customer types and situations. Progressive levels of responsibility within the role will necessitate a more proactive approach to preventing future issues and fostering customer education.
Responsibilities:
Handle more complex and critical technical issues. Mentor and train junior support staff. Advise on more complex technical issues that Analys I cannot resolve, as needed. Provide basic & advanced troubleshooting and problem-solving for technical issues. Develop deep knowledge of specific products, services, and technologies. Help develop training materials and deliver training sessions. Perform advanced system health checks and report anomalies. Create, review, and approve knowledge base articles for internal and external use.
Qualifications:
Associate's Degree in IT related field (Required). Two to seven (2 - 7) years of relevant experience (Required). An equivalent combination of education and experience will also be considered. Basic certifications (Preferred) - A+, CCNA, Network+.
Job Benefits:
401(k) Dental Insurance Health Insurance Life Insurance Paid Time Off Tuition Reimbursement Vision insurance
Benefit Conditions:
Only full-time employees are eligible. Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada. Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders. "Where family, careers, and success come together!"
Company:
MVT Services Employement Type:
Full-Time Salary:
$19.50 hr
Shift:
8:00 AM - 5:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday with occasional weekends
Department:
Information Technology Benefits:
401(k)
Req ID:
606