Apollo Technical has an Immediate need for an IT Support Tech II in the DFW area.

Duties:

Provide professional technical support for employees Troubleshoot Windows laptop and desktop hardware and software issues Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office Prepare, configure, deploy, and replace Windows computers and mobile devices Support devices managed through Microsoft Intune Create and manage user accounts, groups, devices, and access in Active Directory and Microsoft Entra ID Troubleshoot VPN, Wi-Fi, internet, printer, and general connectivity issues Support remote employees using remote access and support tools Support company-managed Android and iOS devices Assist with endpoint security, device compliance, and Microsoft Defender-related issues Install and troubleshoot printers, monitors, docking stations, and other peripherals Maintain accurate ticket notes, technical documentation, and equipment records Assist with IT deployments, hardware refreshes, and other technology projects Escalate complex issues when appropriate Diagnose, troubleshoot, and resolve laptop, desktop, and mobile device hardware issues Diagnose, troubleshoot, and resolve Microsoft 365 and other Windows related software issues Install and configure hardware and software on computers and mobile devices, including peripherals such as phones, printers, external drives, and other related hardware Create, prepare, test and deploy hard drive images and be capable of supporting users in a virtual desktop environment Perform basic wired and wireless network troubleshooting Support remote employees and devices using remote access tools and VPN connectivity Create and manage Active Directory user accounts and security groups Perform system backup and restore files on computers during repairs and replacement computer deployments Develop, document, and effectively communicate job processes, procedures, and ticket resolutions Organize equipment, supplies and paperwork Perform all other duties as assigned

Requirements:

Technical Degree with Certification preferred 3-5 years relevant work experience Technical break/fix experience replacing components for laptops and desktops (hard drives, LCD screens, power supplies, memory, keyboards, etc.) Knowledge of computer networking, terminology, and methodology Strong communication, analytical and problem solving skills Effectively prioritize and organize multiple projects at one time with strong attention to detail Ability to successfully meet deadlines Ability to lift up to 40lbs Ability to communicate and work well with other departments What We're Looking For 3-5 years of relevant IT support, desktop support, or systems support experience Strong Windows 10/11 troubleshooting skills Experience supporting Microsoft 365 applications Working knowledge of Active Directory and Microsoft Entra ID Microsoft Intune experience strongly preferred Experience supporting Android and iOS devices Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and basic network troubleshooting Experience troubleshooting computer hardware, printers, and peripherals Strong customer service, communication, and problem-solving skills Ability to manage multiple priorities and document work accurately Ability to work independently and collaboratively with other teams Ability to lift up to 40 lbs. Bilingual in Spanish is a plus, but not required.