IT Support Analyst

IT Support Analyst Construction Partners Inc. - 4.5 Stafford, TX Job Details 1 day ago Benefits Employee stock purchase plan Paid holidays Health insurance Dental insurance Employee assistance program Vision insurance 401(k) matching Qualifications Employee onboarding IT asset management IT system monitoring Mid-level Windows Analysis skills Security policy implementation Customer support ticket management Systems & applications support Productivity software Onboarding process management Active Directory management Mobile devices Full Job Description Construction Partners Inc., a publicly traded highway infrastructure company, is currently searching for an IT Support Analyst to join the team in Houston, TX . IT Support Analysts are responsible for providing technical support, assistance, and help with basic IT support and training for all end users. This position is also responsible for resolving issues promptly and keeping the users informed on the status of their open cases. End-user support will be provided by leveraging PC remote control software, telephone, video conferencing, email, etc. The Support Analyst team will work closely with all the other IT departments to resolve any IT issue. Duties and Responsibilities First point of contact for troubleshooting IT issues Thoroughly document both issues and resolutions Monitor ticketing system and emails for issues submitted by end-users Maintain computer inventory PC setup and deployment for new and existing employees Setup, deploy, and support mobile devices Create and manage Active Directory accounts for end-users Assist with onboarding of new employees and off-boarding of exiting employees The front line in enforcing company security and usage policies Monitor and audit workstations to ensure that the OS, AV, and other software are up to date Knowledge, Skills, and Abilities Strong computer, analytical, and people skills Experience and strong understanding of Microsoft operating systems; both server and workstation Understanding of Microsoft Office Suite Understanding of network infrastructure and concepts Requirements Two-year degree in computer-related studies or certification equivalent Certifications are a plus, but equivalent and relevant education, experience, and training are acceptable Some travel required On-Call rotation with additional pay. At Construction Partners, we don't just build roads - we build leaders. We provide opportunities for our employees to grow and develop meaningful careers at all levels. In addition, we offer a wide variety of benefits to support our employees' well-being, including: Medical, Dental, and Vision coverage 401(k) Retirement Plan with employer matching Paid vacation and holidays Employee Stock Purchase Plan (Construction Partners, Inc.: ROAD) Employee Assistance Program Professional Development Opportunities Construction Partners, Inc. is dedicated to the achievement of equality of opportunity for all its employees and applicants for employment without regard to race, color, religion, sex, marital status, age, national origin, disability, veteran status or any other protected group status under federal, state or local law. Construction Partners, Inc. is an E-Verify Participant. CPI complies with federal and state disability laws and makes reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please let us know.