IT Field Support Specialist Popeyes
3 Sugar Land, TX Job Details 2 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Qualifications Desktop computer repair Computer science Network troubleshooting Mobile device support Email customer support Computer Science Management Information Systems Phone communication Quick service & fast food restaurant Associate's degree in computer science Laptop (troubleshooting support) Equipment troubleshooting Mid-level Windows Software installation User training (technical support) Phone customer support Computer hardware Desktop (troubleshooting support) Network protocols Remote access software Desktop applications Microsoft Teams Associate's degree in management information systems Telecommunications headsets Fast food restaurant experience Productivity software 1 year Technical support via email Desktop administration Full Job Description Are you in the Houston Area? Looking for an IT-role in the restaurant field? At Popeyes, we're not just serving food—we're serving joy, tradition, and hospitality. Our Help Desk Technicians make sure the technology behind the scenes keeps up with the fast pace of our kitchens and drive-thrus. In this role, you'll provide essential first-level IT support to ensure our restaurants run smoothly, supporting everything from POS systems to restaurant technology infrastructure. What We Offer Competitive Pay
- rewarding your skills and experience Comprehensive Benefits
- medical, dental, and vision coverage Paid Time Off (PTO)
- vacation, and holidays
- Career Growth Opportunities
- training and advancement within IT and operations Supportive Team Culture
- collaborative environment with opportunities to learn and grow Key Responsibilities Deliver first-level support for restaurant operations, including NCR, Aloha, and Sicom (Xenial) POS systems.
Diagnose and resolve hardware/software issues for registers, computers, laptops, mobile devices, and restaurant equipment (time clocks, headsets, drive-thru timers, order boards). Accurately enter and manage tickets, resolving or escalating as needed. Respond to requests via phone, email, and remote sessions. Support system setups, software installations, and access configurations. Troubleshoot connectivity, email, and web access issues for restaurant teams. Assist with monitoring and correcting restaurant sales data. Provide training and guidance to restaurant and field leaders on applications and system use. Participate in rotating Help Desk duties, including outage coordination and project work. Qualifications 1-3 years of experience in an IT Help Desk or related field. Strong troubleshooting abilities and remote support skills. Knowledge of Microsoft Office Suite, Microsoft Teams, and Windows operating systems. Solid understanding of network protocols. Excellent communication, patience, and customer service skills. Associate's degree in Computer Science/MIS or equivalent experience preferred. Prior experience in quick-service restaurant or retail IT support is highly valued. Experience with Sicom POS systems is a plus. We offer a welcoming and inclusive environment to our team members, job applicants, the guests we serve, and the communities we call home. ZNH FoodInc also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Popeyes is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment offers are contingent upon the successful completion of a background check. Background check results will be subject to company review and consideration in accordance with applicable laws.
