Desktop Support Lead

Desktop Support Technician - Manufacturing /

Refinery Environment Location:

Onsite - Houston, TX (Refinery) Overview We are seeking a Desktop Support Technician to provide hands‑on IT support at a large, manufacturing and refinery location in the Houston area. This role supports end users across desktops, laptops, printers, and mobile devices while delivering excellent customer service in a fast‑paced industrial environment. The ideal candidate has strong desktop support fundamentals, experience in enterprise IT environments, and is comfortable working onsite in a manufacturing setting with required safety protocols. This is a long‑term contract opportunity with strong potential for full‑time conversion . Applicable Job Titles Desktop Support Technician IT Support Technician End User Support Analyst LAN / Desktop Support Technician Onsite IT Support Specialist Top Skills & Experience (Most Important) Enterprise Desktop Support experience in corporate environments Hardware, printer, and peripheral troubleshooting Strong customer service and communication skills Comfort working onsite in a manufacturing or industrial environment Required Skills & Technologies Desktop and laptop support (Windows environments) Hardware break/fix, device swaps, and peripheral support Printer troubleshooting and maintenance Active Directory (basic user and device support) Microsoft Office 365 support (Intune Support) Mobile device support, including iOS enrollment and troubleshooting Ticketing systems and SLA‑driven support workflows Imaging, deployment, and workstation setup Excellent customer‑facing and communication skills Nice‑to‑Have Skills Manufacturing, oil & gas, energy, or industrial IT experience Network support exposure (smart‑hands assistance for network teams) Endpoint security or antivirus support Intune or MDM exposure (user‑assistance level) Conference room or AV support Key Responsibilities Provide onsite desktop and end‑user IT support for employees in a manufacturing/refinery environment Troubleshoot and resolve hardware, software, printer, and mobile device issues Support walk‑up users and ticket‑based requests Assist with device imaging, deployment, and refresh initiatives Maintain accurate inventory and follow corporate IT standards Serve as smart hands for network and infrastructure teams when needed Communicate effectively with users, teammates, and business partners Follow all safety requirements and procedures while working onsite Work Environment & Schedule Fully onsite role at a 24/7 refinery location Standard business hours (7-4 or 8-5) with team coverage Occasional off‑hours support may be required Must be willing to wear PPE and comply with all safety training and protocols Minimum Qualifications 2-4+ years of desktop or end‑user IT support experience Experience supporting users in a corporate or enterprise environment Strong troubleshooting, communication, and customer service skills Ability to work onsite in an industrial/manufacturing setting Why This Role Long‑term contract with potential for full‑time employment Opportunity to support a large, complex enterprise environment Job Type & Location This is a Contract position based out of Texas City, TX. Pay and Benefits The pay range for this position is $27.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Texas City,TX.

Application Deadline This position is anticipated to close on Jun 12, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.