Key Responsibilities Troubleshooting:

Resolve hardware, software, and network connection problems via phone, remote tools, or in-person per Iron Oak Energy's IT Policy and Procedures.

Installation:

Set up and configure new computers, laptops, printers, and mobile devices.

Maintenance:

Apply software patches, updates, and security configurations.

Ticket Management:

Document support requests, actions taken, and final resolutions in a ticketing system.

User Support:

Guide end-users through technical processes and provide basic training. Procure new hardware and software according to Iron Oak Energy's approved list and IT Policy and Procedures. Work with IT Operations Lead and Systems Administrators on needed escalations. Assist in weekly off hours pager/cell phone support duties.

Qualifications & Requirements Education:

A bachelor's degree in computer science or IT is standard, though equivalent work experience is often accepted.

Experience:

Typically, 3 to 5 years of hands-on PC and laptop support.

Technical Skills:

Strong knowledge of Windows/macOS operating systems, Active Directory, TCP/IP networking, and ticketing software like ServiceNow or Jira.

Certifications:

Popular credentials include CompTIA A+, Microsoft certifications, or HDI support credentials.

Soft Skills:

Clear communication, customer service focus, and problem-solving abilities.

Benefits:

Excellent Healthcare Benefits - medical, vision, dental 401K with company matching Vacation + Paid Holidays Disability, Life / AD&D, and Long-Term Care Insurances Employee Assistance Program Iron Oak Energy is committed to fostering diversity and inclusion in our workforce. We provide equal employment opportunities based on work-related factors without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status. We offer competitive salaries, advancement opportunities, and a comprehensive range of benefits. This job description reflects the principal functions of the role and may not cover all work requirements. Additional tasks may be assigned as needed to meet exceptional conditions. An Equal Opportunity Employer. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. 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Desktop Support Analyst - The Woodlands, TX