A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
Must be able to work in physically demanding environment (Lifting, bending, climbing, walking extensively) Exceptional Customer Service and relationship building competence. Must be self-motivated, punctual, and able to work independently. Must have a working cell phone. Travel within a radius of 25 to 150+ miles daily in a specific route Areas include retail locations around Tyler, TX Understand AC/DC and backup power concepts. Excellent time management and reporting skill Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix) Manage triage, troubleshooting and resolution to client scope on IT equipment Occasionally works at heights of 20' to 25', lift equipment training provided. Document efforts, issues and resolutions, close cases/tickets daily Experience desired in copper and fiber cabling and various terminating connectors Proficient communicator with emotional intelligence insight for explaining IT terminologies at the client's level of understanding POS Systems repair Lexmark Printer repair Access point repair Thin client repair Refresh projects Able to lift 25 lbs 40 hour work week mandatory Qualifications One year IT technical support experience Cash recycler repair experience is highly preferred. CompTIA A+ (Required) Driver's License (Required) Join the Leader In the Delivery of Technology Solutions CompuCom has a clear vision and roadmap for the future of technology, and how it can help businesses achieve their goals. 2018 Leader, Gartner Magic Quadrant, Managed Workplace Services, North America. Recognized 15 straight years by Gartner. We manage millions of devices and IoT nodes, including 6.4 million devices, 2.4 million network devices, 449,000+ servers and 1 million+ mobile devices. We support 5.15 million users in North America and more than 8 million Service Desk contacts. Learn more about CompuCom and how our comprehensive solutions and services benefit six of the top ten Fortune 500 businesses, seven of the top ten retail businesses, and six of the top ten financial services firms in North America. Visit us online at CompuCom.com Overview CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. Celebrating its 30th year, CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency. CompuCom enables our clients to focus on what matters most - their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to the following role: As a Field Service Technician, your role will include unparalleled technical support for our national home improvement retail clients, allowing them to experience the best support available within the industry. The candidate shall be a self-starter, have exceptional customer service proficiencies, and ability to use communication as an expansive tool to achieve an excellent customer experience. The candidate must conduct their efforts in a professional, businesslike manner and effectively communicate, as well as provide continuous quality in their daily task achievements. The candidate will be self-motivated with excellent time management skills, with the capability to complete projects ahead of schedule. Candidate will support clients IT/Data problem tasks, provide prompt action, and deliver support and resolution for daily technical requirements. The candidate will be consistent with documentation, tracking and monitoring issues, providing notes and feedback as well as make in-field decisions for a positive result.
Job Type:
Full-time Pay:
$23.00 - $24.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Vision insurance
Compensation Package:
Bonus opportunities Application Question(s): What is your current zip code? Can you work Monday-Friday 8am-5pm, 40 hours a week supporting a retail environment? Physical demand requirements are more than those for sedentary work and require walking, standing, climbing stairs, bending reaching, climbing, balancing etc. for extended periods of time. Are you able to fulfill these job duties? Do you have experience with network punch downs? Do you have a CompTia A+ certification or equivalent? Do you have laser printer hardware repair experience?
