IT Support Analyst Position Summary Provide Level 1 and Level 2 IT support, quickly resolving technical issues and minimizing user downtime. Support PCs, laptops, printers, mobile devices, Microsoft 365, and network equipment while maintaining accurate IT asset records and meeting SLA requirements. Responsibilities Troubleshoot hardware, software, network, and user issues. Manage service desk tickets and meet response/resolution SLAs. Support PCs, laptops, printers, iPhones, tablets, and Cisco network equipment. Maintain IT asset and equipment lifecycle records. Provide excellent customer service in a fast-paced environment. Assist with IT projects and technical initiatives. Requirements Associate degree or higher in IT or related field. 18+ months of IT Service Desk or IT Call Center experience. Strong Microsoft 365 knowledge. Working knowledge of Cisco networking. Strong troubleshooting, communication, and project management skills. Relevant certifications such as CompTIA A+, Network+, Security+, Server+, or Microsoft certifications preferred.

Pay:

$25.00 per hour Ability to

Commute:

Tyler, TX 75701 (Required) Ability to

Relocate:

Tyler, TX 75701: Relocate before starting work (Required)

Work Location:

In person