IT Support Technician

IT Systems Administrator (Onsite) Tyler, Texas

Length:

3 month contract

Hours:

5/8s

Start:

Immediately, will allow for a 2 weeks notice Key Responsibilities Ticketing System Support Monitor and review tickets within the Service ticketing system. Troubleshoot ticketing issues and help identify process gaps or system inefficiencies. Validate ticket entries to ensure they are being created, categorized, and resolved properly. Assist in identifying issues with the ticketing workflow and escalation processes. Document recurring problems and rmend improvements to ticket management practices. Coordination & Communication Serve as a liaison between site personnel and the IT support team. Communicate ticket status, issues, and resolutions to stakeholders. Assist end users in properly submitting and tracking support requests. Coordinate follow-ups to ensure tickets are resolved in a timely manner. ing & Analysis Create and maintain reports related to: ticket volumes resolution timelines recurring issues ticket trends Provide insights into ticketing performance and system usage. Identify patterns or bottlenecks in support processes and rmend improvements. System & Process Validation Validate that the ticketing system is being used according topany procedures. Identify discrepancies between support processes and system workflows. Work with internal teams to improve ticketing processes and documentation. Required Qualifications Education Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred. Experience Experience working with IT ticketing systems (Service preferred). Experience supporting IT help desk or technical support operations. Experience working with cross-functional teams or third-party support providers. Technical Skills Familiarity with Service or similar ticketing platforms. Strongputer skills and ability to quickly learn internal systems. Ability to generate reports using Excel or reporting tools. Additional Skills Strong attention to detail. Excellent problem-solving and analytical skills. Strongmunication and coordination abilities. Ability to work between multiple teams and stakeholders. Highlyanized and capable of managing multiple tasks. #INDG IT Support Technician IT Professional