Deskside Support Services The Onsite technician responsibilities include:

▪ Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals.

▪ Troubleshooting Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS

▪ Setup and configuration of end user desktops, laptop, hardware, software, printers, Mobile phones and peripherals.

▪ Guide users with step-by-step instructions on installing applications.

▪ Document and record incidents, service requests and their resolutions in the internal ticketing system.

▪ Direct unresolved issues to the next level of support personnel

▪ Help create technical documentation and manuals (KA) for known issues.

▪ Image and deploy Laptops/ Desktops/Tablets to end users.

▪ Asset Management (stock level check, tracking, receiving, preparing and shipment of assets)

▪ Coordinating office moves

▪ Level 2 Technicians to provide White Glove support to identified onsite VIPs. White Glove support will also include expediated end user device troubleshooting, proactive support, proactive monitoring and health checks, targeted training on new tools for executive, custom onboarding process for executive etc.

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable law. Applicants requiring reasonable accommodation during the hiring process should contact Human Resources in advance.

DISCLAIMER

This job description outlines the general nature and scope of the role and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify responsibilities as business needs evolve.

Job Type:

Full-time Pay:

$20.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Desktop support: 3 years (Required)

Active Directory:

3 years (Required) Computer hardware: 3 years (Required)

Work Location:

In person