A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
The IT Desktop Technician II under strict supervision, performs configuration, installation and/or repairs of PC hardware and peripherals according to established procedures.
Pay Rate:
Up to $26.74/hour, depending on experience.
Assignment Length:
3-month contract with a high possibility of extension and/or conversion based on performance and other factors.
Shift Details:
Monday - Friday |8:00 am - 5:00 pm
Responsibilities:
Configure, set up, and troubleshoot PC hardware, laptops, and peripheral equipment for special requests and standard user needs. Work directly with users to define requirements and transfer data when needed. Serve as an expert helper for desktop support teammates on hardware issues and coordinate with external repair vendors when equipment breaks. Strictly follow and enforce company security policies, safety standards, and software licensing guidelines. Keep an eye on incoming support tickets to ensure timely resolution.
Qualifications:
CompTIA A+ certification (or equivalent experience) plus 2+ years in a PC hardware setup and support role. Hands-on experience using Microsoft Intune and Windows Autopilot to image, configure, deploy, and manage Windows PCs and security policies. Advanced troubleshooting skills for PC hardware and connected devices. High proficiency with M365 tools (Outlook, Teams, SharePoint, Word, Excel, PowerPoint). Strong verbal and written communication skills with a clear dedication to customer service. A proactive approach to finding solutions and fixing issues quickly. Ability to collaborate effectively, juggle multiple tasks, and hit deadlines with a sense of urgency. Halliburton is an innovative leader in the oilfield services industry, providing products and services for the ever-evolving needs of the energy sector. Since starting out over a hundred years ago, Halliburton's path to success has been built on growth. Today, with over 50,000 employees worldwide and 1500 new openings every year, our talent needs have never been greater. That's why Halliburton has partnered with Talent Solutions to meet their ongoing contingent staffing needs. If you want to grow your career alongside an industry leader that is changing the world of energy, then we look forward to connecting with you inside our Halliburton Contingent Workforce Network - your gateway to meaningful work opportunities all in one place. #HALL24
