Deskside Support Technician Allied digital service limited - 3.7 Draper, UT Job Details Full-time $22 - $24 an hour 1 hour ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Professional development assistance Life insurance Qualifications Desktop computer repair Customer communication Computer Science Smartphone (troubleshooting support) Laptop (troubleshooting support) Incident management software In-person customer service Hardware maintenance Operating system updates Printer (troubleshooting support) Software installation Patch management Productivity software support Computer hardware Desktop (troubleshooting support) Office equipment installation Computer management Customer support ticket management macOS administration SharePoint macOS ServiceNow Productivity software Mobile phone repair Peripheral hardware support PowerShell Shell Scripting Operating system installation Ticketing system technical support Mobile devices

Full Job Description Role:

Deskside Support Technician Location:

Draper, UT 84020 Must Have Skills Basic PowerShell Commands Windows OS Registry knowledge and experience Basic Command Prompt Commands Mac OS experience Application Installation Local Printer Troubleshooting Windows 10 & Windows 11 Architecture Knowledge BSOD Troubleshooting experience

Windows Control Panel, Event Viewer Knowledge & Experience Qualifications:

Excellent customer service; enabling all the customers to feel like their issues are in the best hands Able to handle a variety of crisis or pressured situations Exceptional communication & organizational skills Excellent problem solving skills Sets an example in terms of quality, consistency and level of work, as well as work ethic and approach Highly reliable, self-starter, with a positive attitude Ability to prioritize requests for assistance both immediate and long term tasks Highly presentable and understands the importance of perception Details of function: Provide Walk-in support to end users from the Tech-Bar/Kiosk station located at the client site. Provide Break-fix and IMAC support for all Incidents and Problems associated with EUC Equipment like Desktops, Laptops & Mobile devices reported at the Tech-Bar/Kiosk Provide an EUC hardware replacement/device swap based on the stock availability Repair the non-warranty end user hardware device on best effort basis Coordinate with 3rd Party/OEM for in-warranty device repairs Document all the issues/requests handled at the desk by following the client's Incident management/Request management process Educate the end users to use self-service for simple issues like password reset and common recurring issues on EUC devices Inform client whenever the Loaner devices/Spares need to be re-stocked at the Tech-Bar/Kiosk Asset inventory updating asset records followed by IMAC ticket Device Staging Data Center Smart Hands and feet support for respective locations during business hours Provide VIP support Provide Smart hands & feet support for AV/VC devices at the client site Office device peripheral support Printers, VC rooms, VOIP phones and Data Center Hands and feet Additional duties may be required based on business needs. The aforementioned duties may also be changed based on business needs. Requirements Required Skills 3+ years' experience working in support of end-user computing services Advanced understanding of client computing in the enterprise Experience supporting Microsoft Office 365 and productivity software, iPhones/iPad, Dell/HP hardware PC/Laptop imaging, provisioning/deprovisioning, and patching Experience working within a service desk ticketing system Technical Competencies Microsoft Windows Operating Systems, Microsoft Office 365, Dell laptops, ITAM (SCCM/Landesk), computer imaging, Antivirus, Active Directory, Wired/Wireless Networking, Shoretel VOIP, Microsoft SharePoint, Smartphones & Tablets, ServiceNow

EDUCATION

Degree in computer science or similar discipline or commensurate experience and /or technical certifications.

Pay:

$22.00 - $24.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance Application Question(s): Total Deskside Technician Experience Do you have experience supporting Windows 10 and Windows 11 environments? (Yes/No) Do you have hands-on experience with PowerShell, Command Prompt, and Windows Registry troubleshooting? (Yes/No) Have you worked with hardware, software, printer, and BSOD troubleshooting? (Yes/No) Do you have experience supporting macOS devices? (Yes/No)

Work Location:

In person