Technical Skills & Core Competencies Proficient in Microsoft Windows platforms, including Windows 7 and Windows 10 Experienced with Zoom and enterprise collaboration tools Strong knowledge of networking concepts, including LAN, WAN, and corporate enterprise domain environments Hands-on experience with Windows desktop and server operating systems Working knowledge of Microsoft Active Directory and user account management Expertise in Microsoft Outlook and enterprise messaging systems Solid understanding of Microsoft Office applications, including Word, Excel, and PowerPoint Basic conceptual knowledge of Citrix, VMware, VDI, and virtualization technologies Experience troubleshooting mobile operating systems and applications on iOS and Android devices Professional Skills Strong team player with a collaborative mindset; self-learner and highly self-motivated Excellent command of English with strong verbal and written communication skills Customer-focused with a strong sense of ownership throughout the issue resolution lifecycle Excellent communication and soft skills, with experience supporting executive leadership Flexible to work occasional 24x7 shifts to support BCP or other business-critical events