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Help Desk Tier 2

Job

Robert Half

Draper, UT (In Person)

Full-Time

Posted 2 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 5/28/2026

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Job Description

Our client is looking for a skilled Help Desk/Desktop Support Analyst to join their team on a contract basis in Draper, Utah. This role is ideal for professionals who thrive in providing technical support and resolving IT-related issues efficiently. If you have a passion for helping users and a strong technical background, we encourage you to apply.
Responsibilities:
Provide timely and effective technical support for hardware, software, and system issues.

Working with stakeholdersManage and resolve service desk tickets while ensuring accurate documentation of resolutions.

Assist users with basic troubleshooting for system errors and software applications.

Ensure proper setup and maintenance of workstations and peripheral devices.

Collaborate with team members to address recurring technical challenges.

Deliver excellent customer service and maintain clear communication with end-users.

Monitor system performance and escalate issues as needed.

Follow established protocols and procedures to ensure compliance with IT standards

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