Job Title:

IT Support Technician Job Type:

Part-Time Reports To:

IT Manager & Operations Manager FLSA Status Non-Exempt Hours:

Flexible schedule, must work a minimum of 20 hours per week. Monday through Friday between 7:30am to 4:30pm Job Summary This role provides daily exposure to the business, engineering software, and hardware used in machining and fabrication. The IT Technician will have the opportunity to apply and develop their knowledge by interacting with the IT Manager, Machinists, Engineers, Project Managers, etc. This role is ideal for an individual with a passion for technology who is eager to learn and grow their skills in a professional environment. Key Responsibilities Provide comprehensive technical support to end-users via help desk systems, resolving issues related to hardware, software, operating systems, and network connectivity. Troubleshoot and repair computer hardware components, peripherals, and network equipment such as routers, switches, firewalls, and VPNs. Manage user accounts and permissions using Active Directory management tools; assist with account setup, password resets, and access controls. Support the configuration, deployment, and maintenance of IT infrastructure including Windows Server environments, Linux systems, DNS configurations, and GPO (Group Policy Objects). Diagnose network issues involving LAN (Local Area Network), WAN (Wide Area Network), TCP/IP protocols, DNS resolution, DHCP services, and troubleshoot connectivity problems using analysis skills. Assist with the management of help desk tickets through BMC Remedy or similar customer support ticket management systems; document resolutions clearly for future reference. Collaborate with team members to implement security measures such as VPNs, firewalls like Meraki devices, and enforce security policies related to Active Directory and network access. Qualification High School Diploma or equivalent required Current enrollment in or recent graduation from a degree or certificate program in Computer Science, Information Technology, or a related field is preferred Basic familiarity with Windows operating systems and an aptitude to learn new software A strong interest in technology and problem-solving skills

Pay:

$18.00 - $20.00 per hour Expected hours: 20.0 - 30.0 per week

Benefits:

Flexible schedule

Education:

High school or equivalent (Required)

Experience:

IT:

1 year (Preferred) Ability to

Commute:

Logan, UT 84341 (Required)

Work Location:

In person