Utah Valley University is seeking an Area Technical Manager to lead technical support services for an assigned college or support area. Working under the direction of the EUTS Director, this position manages a team of at least four part-time employees responsible for diagnosing and repairing end-user workstations. The role requires in-depth knowledge of network topologies and protocols, as well as experience with Active Directory and authentication systems. Responsibilities include assisting with strategic technology planning and managing the inventory, maintenance, and oversight of computers and related equipment, including workstations, laptops, printers, and scanners. This is an excellent opportunity for a technology professional to combine technical expertise, team leadership, and resource management while ensuring reliable technology support for UVU's campus community.

Team Leadership:

Responsible for hiring, firing, training, and performance management of department technical personnel. Mentor the technical team, ensuring their training aligns with their roles and responsibilities. Monitor and review the performance of team members, providing guidance and feedback as needed.

Strategic Technology Planning:

Analyze current and future technology needs for the assigned support area/college. Assist in the development of goals and objectives, standards, policies, and procedures to support technology at UVU and within the support area/college. Coordinate efforts within the EUTS IT team to deliver seamless support services. Monitors the institutional intranet system within the support area/college to ensure its effectiveness.

Technical Support:

Manage technical support services within the support area/college professionally and efficiently for users. Ensure that technology issues are resolved promptly and effectively. Responsible for helping and giving guidance to individuals, teams, or organizations experiencing technical issues with hardware, software, or digital systems. Maintains a substantial inventory of computers and associated equipment with end-user technology, which includes workstations, laptops, printers, scanners, etc

Stakeholder Engagement:

Meet with students, academic departments, chairs, and deans to understand their technological needs. Collaborate on strategies to best support these needs.

Professional Development:

Attend conferences, workshops, and training sessions to stay updated on industry best practices. Maintain an up-to-date library of relevant publications, resources, and training materials. Other duties as assigned. Graduation from an accredited college or university with a bachelor's degree in a related field and 2+ years experience related to the Summary of Duties or a combination of education and/or experience totaling 6+ years. Licenses or Certifications Current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions required. Knowledge Thorough knowledge of information technology in an educational environment. Understanding of how to best support technology customers, including students, faculty, staff, and administrators. Familiarity with higher education leadership. Understanding of administrative computing, instructional technologies, ERP software solutions, student labs, and information security. Skills Strong leadership and supervisory skills. Effective communication and interpersonal abilities Effective problem-solving skills to identify Abilities Ability to lead and manage IT staff and cross-functional teams effectively. Capacity to prepare and present ongoing projects and product documentation. Discretion and independent judgment in making significant decisions. Providing mentorship and guidance to team members for their professional growth.