IT Desktop Support

IT Desktop Support Sky Systems Inc Orem, UT Job Details Part-time $30 - $35 an hour 2 days ago Qualifications Desktop computer repair Laptop (troubleshooting support) In-person customer service Zoom Hardware maintenance Incident Escalation Network cabling Video conferencing software Computer hardware Desktop (troubleshooting support) Customer support ticket management Networking equipment (troubleshooting support) Collaborative technology platforms ServiceNow IT Webex Desktop administration Hardware diagnostics Escalation handling Standard operating procedures (SOPs) Peripheral hardware support Video conferencing systems operation Ticketing system technical support Full Job Description

JOB DESCRIPTION

Job Title:

Dispatch AV/IT Technician Schedule:

Part time/On Need Basis, onsite based on dispatch needs Role Overview The L1 + AV Technician will provide onsite support for desktops, audio-visual systems, basic network/infra checks, and conference room operations. The technician will perform troubleshooting, coordinate with remote teams and vendors, and ensure smooth day-to-day operations across the site. This role includes dispatch support depending on location needs. Responsibilities Perform desktop and notebook troubleshooting, including warranty repair coordination and break-fix activities. Manage and track loaner/spare devices using customer-provided systems. Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting. Manage conference room accounts (add/remove users, password resets, ownership updates). Assist with basic troubleshooting of corporate printers (toner replacement, waste cartridge changes). Provide smart-hands assistance for onsite infrastructure and network checks (ports, cabling, patch panels, access points, power verification, device resets). Coordinate with third-party vendors and procurement teams when required. Support equipment replacement or reset during failures under guidance from central IT. Ability to work at height when required (ladder/lift). Maintain communication with onsite/offsite teams to report changes, issues, or updates. Ensure proper coverage during leaves and follow site operational processes/SOPs. Must-Haves 2-4 years of experience in IT and AV support. Hands-on troubleshooting experience with desktops, laptops, and meeting room devices. Basic understanding of network fundamentals (LAN ports, cabling, patching, device resets). Familiarity with conferencing platforms (Microsoft Teams, Zoom, Webex). Ability to perform physical tasks, including lifting equipment and working at height. Strong communication, customer service, and documentation skills. Ability to follow SOPs, ticketing processes, and escalation guidelines. Good-to-Haves Experience using ITSM tools (ServiceNow, Jira). Exposure to AV control systems or room management systems. Basic understanding of AV-over-IP or networked AV environments. Experience working in enterprise or fast-paced onsite environments. Entry-level certifications (Comp

TIA A+, ITIL

Foundation, basic AV training). Audio Visual Support Basic understanding of networking and TCPIP Basic understanding of fiber, copper, network infrastructure Crestron Fusion Hardware support Experience working with technologies such as Extron, Crestron, Fusion, Managed Teams Room devices Ability to explain networks and connection types and troubleshoot multiple connection types \(Home or Corp) Ability to explain work with and differentiate between different connection types & troubleshoot connectivity Skilled Communications "Specialist, " known for delivering clear and succinct messages without disclosing internal details. Experience working in an enterprise environment with Crestron/Fusion at the server and application layer Experience supporting Microsoft, Lenovo, Client, Dell & Apple Certified CompTI cert

A A+ OEM

Certifications Pay:

$30.00 - $35.00 per hour Application Question(s): Do you have prior experience in IT support, helpdesk, or troubleshooting hardware/software issues? Are you comfortable working on-site in Lehi, Utah when support tickets are raised and immediate assistance is required and you would be informed prior 24 hours? This is a part-time on-call role where you will be contacted when a ticket is raised and required to respond accordingly. Are you comfortable with this work arrangement in Lehi?

Work Location:

In person