A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
We are seeking a motivated and eager IT Support and Operations Intern to join our team. This is an in-office position. This internship is an excellent opportunity for individuals looking to gain hands-on experience by providing front-line support. This includes solving technical issues and fulfilling service requests such as deploying hardware software and system access and Improving day-1 productivity, as well as implementing AI enabled applications. The intern will work as part of a support and operations team to complete tasks with mentoring and supervision. Interns can work full time hours but tend to work part time during fall/winter and fulltime spring/summer.
Responsibilities:
Request Fulfillment Manage user requests for new software, hardware, and other IT-related services Ensure timely and efficient request fulfillment Incident Resolution Provide first-level contact and problem resolution for all internal users Respond to inquiries, diagnose problems, and guide users through step-by-step solutions Technical Support Assist with installation, configuration, and ongoing usability of system hardware and software Identify, analyze, and resolve hardware, software, and network-related issues Escalate problems to higher-level support when necessary User Education Educate users on basic system use and best practices to enhance their knowledge and reduce future issues Maintain detailed records of user issues, resolutions, and help desk activities Update and maintain technical documentation and knowledge base articles to assist in resolving future issues Collaboration Work closely with other IT staff to address broader issues and implement improvements
Qualifications:
Currently pursuing or have completed (1) a college degree in information technology, information systems, computer science, electronics engineering OR (2) CompTIA A+, Network+, and Security+ certifications Technical knowledge of hardware, software, and network systems Familiarity with remote desktop applications and help desk software Experience with Microsoft Windows, Microsoft 365, and Azure AD Strong problem-solving, analytical, and creative thinking skills Excellent communication and collaboration skills
What We Offer:
Hands-on experience with real-world technical support and operations Mentorship from experienced professionals in the field Opportunity to work in a collaborative and innovative environment Potential for future full-time employment based on performance and availability
