MDU IT Specialist

Company DescriptionAbout Us:

McWane Ductile stands today as North America's leading and most experienced ductile iron pipe manufacturer and supplier. Building iron strong utilities for generations since 1926, we are a family-owned company with a rich history and a vital role in securing the future of America's water infrastructure for generations to come.

Job DescriptionPosition OverviewWe are seeking a hands-on IT Specialist to support both office and manufacturing environments. This role is responsible for providing responsive end-user support, maintaining computer and network infrastructure, and ensuring reliable IT operations across the facility. The ideal candidate is a self-driven problem solver who thrives in a fast-paced, industrial setting. This position operates with a high level of autonomy under a macro-management style, where accountability and service levels are critical.

Key ResponsibilitiesEnd User SupportProvide exceptional in-person and remote support to end usersTroubleshoot and resolve hardware, software, printer, and network issuesServe as the primary point of contact for IT-related service requestsMaintain high service levels and timely issue resolutionHardware & Systems ManagementProcure, install, configure, upgrade, and maintain desktop and laptop computersInstall and maintain printers and peripheral devicesInstall and support network hardware including switchesPerform routine maintenance and lifecycle management of IT equipmentMaintain inventory and tracking of IT assetsNetwork & Infrastructure SupportDiagnose and resolve network connectivity issues across the facilityMonitor network performance, availability, and securityAssist with basic switch configuration and network troubleshootingMicrosoft Environment AdministrationManage users, devices, and access in Active DirectorySupport Microsoft 365 applications and servicesManage software licensing and ensure compliance Security & SystemsSupport facility security systems including surveillance and access controlFollow and help enforce cybersecurity best practicesProject & Vendor CoordinationCoordinate and direct third-party vendors and contractors on IT-related projectsSupport system upgrades, rollouts, and improvement initiativesDocumentation & ProcessDocument systems, configurations, and troubleshooting proceduresMaintain accurate records of incidents, changes, and IT assetsContribute to process improvement and standardization 

Classification:

Exempt PositionReports to:

IT ManagerDate:

06/17/2026

Work Environment:

Heavy Industrial Setting will occasionally work around molten metal in a loud environment.

Physical Demands:

Standing, bending, squatting, sitting, work that may involving lifting up to 50 lbs.

Position type and expected outs of work: Full-time hours, work schedule is 8:00 AM

• 5:00 PM, additional hours as needed and schedule subject to change.

Travel:

Some travel may be required.

QualificationsMinimum QualificationsBachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience2+ years of experience in an IT support, help desk, or IT specialist roleStrong troubleshooting skills with Windows operating systems, hardware, and peripheralsBasic understanding of networking concepts (TCP/IP, switches, connectivity)Preferred Skills & ExperienceExperience supporting IT in a manufacturing or industrial environmentFamiliarity with Active Directory and Microsoft 365Experience supporting network infrastructure and IT security systemsExperience with IT ticketing systems and service management practicesAdditional InformationAll your information will be kept confidential according to EEO guidelines.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL

• sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA
• gender identity), (In CA
• gender identity or expression, and genetic information) or any other category protected by federal, state or local law.