Permanent Part-time\nOverview Camden County College (CCC) is a leading two-year community College with campuses in Blackwood, Cherry Hill and Camden, New Jersey.

In addition, the college operates a Regional Emergency Training Center to educate and train police and fire academy professionals as well as a partnership with the Joint Health Sciences Center in the Camden City educational hub. The college is proud of its status as a Hispanic-serving and military friendly institution. As a leading employer in the region, CCC offers dynamic opportunities for educators, academic leaders, and professionals who are passionate about shaping the future of education and workforce development. Joining CCC means becoming part of a mission-driven institution that values diversity, innovation, and excellence. Our faculty and administrative teams are dedicated to student success, academic rigor, and community engagement, making CCC an exciting and rewarding place to work. Choose CCC for competitive salaries and comprehensive benefits, including health, retirement and tuition assistance. Location\tBlackwood Campus\nDepartment\tOffice of Information Technology\nDays and Hours\tMonday-Friday 8:00am

1:00pm\nRequisition Number Position Goals
The Help Desk Representative
Tier 1 will report directly to the Help Desk Manager and will provide user support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.\n
The Help Desk Representative
Tier 1 will remain consistent with Camden County College's acknowledgement of the inherent value and dignity of all individuals by creating and nurturing a learning and working environment that affirms and leverages our community's traditions, heritages, perspectives, and experiences.

We are committed to fostering a culture of excellence designed to facilitate the personal and professional success, growth, development, and well-being of all members of our community. We manifest this commitment through our innovative, strategic and collaborative efforts to develop leaders who believe in and lead others toward practicing civility, mutual respect, in our workplaces and society. Job Description Respond to requests for technical assistance in person, via phone, electronically\nDiagnose and resolve technical hardware and software issues\nRresearch questions using available information resources\nAdvise user on appropriate action\nFollow standard help desk procedures\nLog all help desk interactions\nAdminister help desk software\nRedirect problems to appropriate resource\nIdentify and escalate situations requiring urgent attention\nTrack and route problems and requests and document resolutions\nPrepare activity reports\nStay current with system information, changes and updates\nA flexible work schedule is required with occasional night and weekend support. Minimum Qualifications Associate's degree or equivalent work experience\nProven customer support experience\nOral and written communication skills\nExcellent interpersonal skills with a focus on customer service.\nWorking knowledge of fundamental operations of relevant software, hardware and other equipment\nKnowledge of relevant call tracking applications\nAbility to work collaboratively in a team environment.\nA flexible work schedule is required with occasional shift changes. Benefits Camden County College offers a benefits package to our permanent part-time employees that includes a retirement plan and short-term disability plan as well as a paid time off policy, which includes paid holiday time. Additional benefits include an Employee Assistance Program (EAP), tuition reimbursement, tuition waiver programs and professional development opportunities. Special Instructions for Applicants Published Salary Range\t$20.00/hour\nJob Open Date\t08/17/2026\nJob Close Date Open Until Filled\tYes\nJob Category\tNo Response\nApplication Types Accepted\tMain App

Applicant

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