We are looking for a hands-on Help Desk/Desktop Support Analyst to support technology operations for an organization in Sandy, Utah. This position blends user support, desktop administration, on-site technical work, and documentation, making it ideal for someone who enjoys solving problems in an office settings. The role includes seasonal travel to multiple locations and requires a dependable, detail-oriented individual who can maintain consistent standards while delivering responsive technical assistance.

Responsibilities:

• Deliver first- and second-line technical support for staff, resolving issues related to Windows computers, Microsoft 365, printers, browsers, security software, and network connectivity.
• Set up, configure, maintain, and replace desktop systems and related hardware while ensuring devices meet established operational standards.
• Assist with operating system imaging, software deployment, patching, and application configuration across user workstations and shared environments.
• Travel to school and office sites to install workstations, support computer lab rollouts, and complete assigned technology refresh initiatives.
• Diagnose equipment failures, manage support tickets through resolution, and coordinate with external service providers when repairs are needed.
• Install and maintain structured cabling for voice and data connections, including basic termination, testing, cable organization, and equipment mounting.
• Create and update technical procedures, configuration records, and support documentation to promote consistency and efficient issue resolution.
• Provide support during after-hours or weekend assignments as needed and contribute to projects that require seasonal multi-state travel.
• Track hardware assets and maintain accurate inventory information for deployed and retired equipment.