Tier 2+ IT MSP Helpdesk Engineer Protek Sandy, UT Job Details Full-time $47,800 - $68,600 a year 2 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Life insurance Qualifications Teamwork Windows macOS Desktop administration Mobile devices Full Job Description Build Your Career. Solve Meaningful Problems. Protek is a growing Managed Services Provider (MSP) that believes supporting great employees leads to exceptional client experiences. We invest in our team through training, certifications, career development, and industry-leading tools—all while maintaining a healthy work-life balance. We're looking for an experienced Tier 2 Service Desk Engineer who enjoys solving technical challenges, helping clients, and mentoring teammates. What You'll Do Troubleshoot and resolve escalated Windows, Microsoft 365, networking, server, and cloud issues Support Microsoft 365, Entra ID, Active Directory, Windows Server, and Google Workspace Troubleshoot Apple devices (macOS, iPhone, and iPad) in business environments Own tickets from start to finish while providing exceptional client communication Identify root causes and recommend long-term solutions Mentor Tier 1 technicians and contribute to documentation and knowledge sharing Follow security, documentation, and SLA best practices What We're Looking For 3+ years of IT support experience Strong Microsoft 365, Active Directory, and Windows administration skills Experience supporting Apple devices and Google Workspace Knowledge of DNS, DHCP, TCP/IP, VPNs, firewalls, and networking Excellent troubleshooting, communication, and documentation skills MSP experience preferred Why Protek? Clear career path and advancement opportunities Professional training and certification support Collaborative team culture Diverse technical challenges Industry-leading tools Healthy work-life balance Compensation & Benefits Competitive salary (DOE) Full-time, on-site Monday-Friday, 8:00 AM-5:00 PM with rotating on-call schedule Health, dental & vision insurance 401(k) with company match Paid time off & holidays Performance incentives Ongoing training and certification opportunities Ready to Join Us? If you're passionate about technology, enjoy solving complex problems, and want to grow your IT career with a team that values ownership, collaboration, and continuous improvement, we'd love to hear from you. Apply today and help us deliver exceptional IT experiences for our clients.

Pay:

$47,800.00 - $68,600.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Vision insurance Application Question(s): Do you have experience administering Microsoft 365, Active Directory, and Windows environments? Do you have experience supporting both Apple devices (macOS, iPhone, iPad) and Google Workspace in business environments? Do you have a home lab?

Experience:

It Support:

3 years (Preferred)

Work Location:

In person