IT Operations & Helpdesk

IT Operations & Helpdesk Movate - 3.4 South Jordan, UT Job Details Full-time $23 an hour 20 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Referral program Qualifications Customer communication Computer Science Sales tax Refund processing Content delivery networks Financial issue resolution High school diploma or GED Managing clients in a customer support role Customer support ticket management DNS Customer support Business Administration Associate's degree Ticketing system technical support Information Technology Full Job Description IT Operations & Helpdesk - DNS, CDN & Domain Services Overview We are hiring a IT Operations & Helpdesk t to support customers across DNS, CDN, domain registration, and related web infrastructure services. This is a customer-facing technical support role that requires strong troubleshooting skills, comfort with billing and registrar-related issues, and the ability to communicate clearly with customers in a fast-paced environment. This role is best suited for candidates with prior experience in technical customer support and hands-on exposure to DNS, CDN, domain registration, and cloud or web technologies. Key Responsibilities

• Provide technical support to customers via ticketing systems and other service channels
• Troubleshoot issues related to DNS, CDN, domain registration, and registrar systems
• Investigate and resolve billing-related concerns, including invoices, credits, refunds, payment issues, and sales tax questions
• Support customers using standard billing tools and payment platforms; Stripe experience is a plus
• Document issues, actions taken, and resolutions accurately in systems such as Salesforce Service Cloud or Zendesk
• Work cross-functionally to escalate and resolve complex technical or account-related issues
• Deliver clear, accurate, and actionable updates to customers
• Maintain high attention to detail while managing multiple priorities in a fast-paced support environment
• Use internal knowledge tools such as Confluence to research and document processes
• Perform basic SQL-based lookups or queries when needed to support investigation and resolution Required Qualifications
• High school diploma or equivalent
• Minimum 2 years of experience in a customer-facing technical support or customer service role
• Minimum 2 years of experience working with DNS, CDN, and domain registration
• Minimum 2 years of experience with web technologies or cloud technologies
• Strong technical troubleshooting skills
• Basic understanding of how the Internet and registrar systems work
• Familiarity with terminology and workflows related to DNS, CDN, and domain management
• Experience handling client billing issues using billing tools or payment platforms
• Knowledge of financial terminology such as bad debt, collectible invoices, credits, refunds, and sales tax
• Experience using ticketing platforms such as Salesforce Service Cloud or Zendesk
• Excellent written, verbal, and interpersonal communication skills
• Strong attention to detail and accuracy
• Ability to work efficiently in a fast-paced environment Preferred Qualifications
• Associate's or Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
• Experience with Stripe
• Familiarity with Atlassian Confluence
• Familiarity with MacOS
• Basic SQL query skills Benefits
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance Pre screen questions : 1.

Do you have experience working in

DNS & CDN

tool ? we need real time experience. At this time , we don't need exposure. Kindly mention Yes/No.

Job Type:

Full-time Pay:

$23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Application Question(s): Minimum 2 years of experience in CDN, DNS, Domain registration Minimum 2 years of exp in web technologies -

Cloud Technology Work Location:

In person