Desktop Support Specialist at CDW Desktop Support Specialist at CDW in Alexandria, Virginia Posted in 16 days ago.

Type:

full-time IT Service Desk Lead - Microsoft GCC High / Azure Government Arlington, VA | Onsite 5 days/week 3+ month contract We are seeking a hands-on IT Service Desk Lead to support a secure Microsoft government cloud environment serving Public Sector and Defense Services teams. This is a player-coach role combining service desk leadership with hands-on Microsoft systems administration.

Critical Requirements:

Active Security+ certification - REQUIRED 7+ years of IT experience with 2+ years of leadership/service desk lead experience Strong, hands-on Microsoft 365 GCC High experience Microsoft 365 administration Azure Government / Microsoft Azure Microsoft Entra ID and Intune Experience supporting DoD IL4/IL5 environments Working knowledge of CMMC and

NIST SP 800-171

Experience in a federal government, DoD contractor, or similarly regulated environment

Technical Experience:

Microsoft account, user and access administration Application and device management End-user computing and laptop imaging/deployment Systems and virtual machine administration Tier 1-3 support and complex technical troubleshooting Service desk ticket management, escalation and prioritization

What You'll Do:

Lead day-to-day service desk operations and mentor IT team members Remain hands-on and personally resolve complex Tier 2/3 technical issues Administer Microsoft 365 GCC High, Azure Government, Entra ID and Intune Manage users, devices, applications, laptops, access and virtual machines Support

CMMC/NIST 800-171

compliance and audit readiness Improve service desk processes, documentation and overall service delivery

Additional Requirements:

Must be comfortable working onsite in Arlington, VA 5 days/week Must hold or be eligible to hold a U.S. Secret security clearance ISSM experience and Microsoft certifications are a plus

Important:

Candidates without an active Security+ certification or substantial Microsoft 365 GCC High experience will not be considered.