This position requires 5 days on site in the Arlington, VA/Ballston Metro Area. Position Summary Seeking an AV Technician / Tier 2.5-3 IT Support Specialist to provide advanced technical and AV support in a high-touch corporate environment. This role will handle higher-level escalations from the service desk, troubleshoot complex Windows and Microsoft 365 issues, use PowerShell for troubleshooting and administrative tasks, and provide hands-on support for endpoints, conference rooms, executives, Board meetings, and high-profile events. This position requires 5 days onsite in the Arlington, VA/Ballston Metro area, with occasional early-morning or evening support for scheduled events. Key Responsibilities Serve as a Tier 2.5/3 escalation point for complex desktop, endpoint, Microsoft 365, and user-support issues. Troubleshoot advanced Windows, Microsoft 365, Outlook, Teams, OneDrive, authentication, connectivity, and application issues. Use PowerShell scripting for troubleshooting, administrative tasks, automation, and resolving recurring support issues. Troubleshoot and support Crestron-based conference room and AV systems. Provide white-glove technical and AV support for executives, Board members, and high-profile meetings and events. Set up and support Webex and Microsoft Teams meetings, including hybrid and video conferencing. Troubleshoot cameras, microphones, speakers, displays, projectors, room controls, cabling, and content-sharing systems. Take ownership of escalated issues through resolution, working with infrastructure, network, security, and other IT teams when necessary. Support laptop imaging, configuration, deployment, refreshes, and workstation builds. Assist with IT asset management, including inventory, deployment, collection, and hardware lifecycle activities. Document troubleshooting, escalations, and resolutions within an ITSM/ticketing system. Assist with AV and endpoint upgrades, installations, testing, and technical projects. Required Qualifications 3+ years of experience providing Tier 2/3 desktop, endpoint, service desk, or advanced end-user support. Experience handling escalated technical issues that could not be resolved at Tier 1/Tier 2. Hands-on experience with PowerShell scripting and command-line troubleshooting. Strong experience troubleshooting Windows and Microsoft 365, including Outlook, Teams, OneDrive, and related applications. Hands-on experience with Crestron AV and/or room-control systems. Experience supporting executives or other high-profile users in a white-glove environment. Experience with Webex and Microsoft Teams conferencing. Experience with device imaging, configuration, deployment, and workstation refreshes. Experience with IT asset management and hardware lifecycle support. Strong understanding of endpoint hardware, peripherals, connectivity, user profiles, authentication, and general network troubleshooting. Experience working within an ITSM/ticketing system. Strong customer service skills and the ability to remain composed while resolving technical issues during live meetings or executive-facing situations. Preferred Experience with Intune, Entra ID/Azure AD, Active Directory, or

SCCM/MECM.

Experience writing or modifying PowerShell scripts for automation, endpoint administration, software deployment, or user troubleshooting. AV/Crestron certifications or training. Microsoft endpoint or Microsoft 365 certifications. CompTIA A+ or similar certification. ITIL Foundation. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/ . Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.