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Technician III Field Support Generalist
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$59,502 / year median in Virginia
+1% projected growth
Job Description
- Worker Type
- Regular
- Job Description
- Summary
- The Technician III
- Field Support Generalist operates and provides instruction on Unmanned Air Systems (UAS), in the field. In this role, one ensures all field operations follow established procedures and are conducted safely. The Field Support Generalist works with engineering, technical support, and manufacturing to ensure that course material reflects current product features.
- Duties
- + Operates and instructs on Unmanned Air Systems (UAS) + Participates in the AeroVironment Master Trainer Training Program (MTTP) in accordance with the Master Trainer Training Manual (MTTM) + Ensures all field operations follow established procedures and are conducted safely + Conducts all necessary UAS equipment, and material inventories + Immediately advises Master Commanders (MCs), customer representatives, and controlling authorities of any changes affecting planned training field operations + Maintains proper operational status of UAS and supporting operational systems + Maintains situational awareness of the air vehicle's location, in-flight status, and threats to the aircraft or vehicle from the air and ground + Constantly monitors whether on-site and along intended flight paths + Continually re-evaluates risk assessments & takes appropriate actions to mitigate any elevated risk levels + Completes all documentation required for field operations, equipment operational status, data collection, and post-flight procedures + Captures critical information for input into after-action reports and lessons learned databases + Applies company policies and procedures to resolve routine issues + Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Experience
- + High School diploma or GED equivalent; Bachelor's degree is preferred or equivalent combination of education, training, and experience + 5
- 8 years of relevant experience + Prior military experience or equivalent training experience in an aircraft / aerospace manufacturing firm + Prior military instructor experience highly desirable + Prior hobby experience with Remote Controlled (RC) aircraft helpful but not required + Willingness to travel regularly and for extended periods within continental United States (CONUS) + Willingness to travel regularly and for extended periods to outside continental United States (OCONUS) + Cumulative travel 8 to 9 months per year + Must be available for deployments + 2•3 weeks (Frequently) + 4•6 weeks (Occasionally) + 90+ days (Rarely) •Additional Requirements•+ Solid understanding of military tactics, operations, GPS and Navigation utilizing maps and compass + Must have strong analytical skills with which to solve various degrees of complex problems + Must have the ability to work with little or no supervision and exercise independent judgment on a regular basis.
- Physical Demands
- + Lift and/or move between 11-100 lbs.
- Special Requirements
- + U.S. Citizenship
- required
- + Must have the capability to obtain a U.
- Clearance Level
- Secret The salary range for this role is: $25
- $38 AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.
ITAR Requirement:
- _This position requires access to information that is subject to compliance with the International Traffic Arms Regulations ("ITAR") and/or the Export Administration Regulations ("EAR").
- Benefits
- : AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown.
About AV:
- AV isn't for everyone. We hire the curious, the relentless, the mission-obsessed. The best of the best.
- We don't just build defense technology—we redefine what's possible.
U.S., AV
delivers breakthrough capabilities across air, land, sea, space, and cyber. From AI-powered drones and loitering munitions to integrated autonomy and space resilience, our technologies shape the future of warfare and protect those who serve. Founded by legendary innovator Dr. Paul MacCready, AV has spent over 50 years pushing the boundaries of what unmanned systems can do. Our heritage includes seven platforms in the Smithsonian—but we're not building history, we're building what's next.- If you're ready to build technology that matters—with speed, scale, and purpose—there's no better place to do it than AV.
- _We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans.
- ITAR
- U.S. Citizenship is required. Secret or Top Secret clearance, or the ability obtain a clearance is desired.
About AV:
- AV isn't for everyone. We hire the curious, the relentless, the mission-obsessed. The best of the best.
- We don't just build defense technology—we redefine what's possible.
U.S., AV
delivers breakthrough capabilities across air, land, sea, space, and cyber. From AI-powered drones and loitering munitions to integrated autonomy and space resilience, our technologies shape the future of warfare and protect those who serve. Founded by legendary innovator Dr. Paul MacCready, AV has spent over 50 years pushing the boundaries of what unmanned systems can do. Our heritage includes seven platforms in the Smithsonian—but we're not building history, we're building what's next.- If you're ready to build technology that matters—with speed, scale, and purpose—there's no better place to do it than AV.
- Careers at AeroVironment (https://www.avinc.com/careers/our-team)
Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Health Insurance
- Dental Insurance