Desktop Technician

Job Description The incumbent in this role supports the day-to-day IT operations needs of the research institute. As a member of the IT team, works to implement policies, troubleshoot problems and maintain accurate documentation at multiple office locations. Provides direct assistance to users with all aspects of computer operations including computer setup, instructional training, conference room support and disaster recovery. Assists with testing, implementation and improvement of security, recovery systems and general IT operations. The incumbent provides hardware/software installation, technical support and user training during peak hours. Monitors laptop and desktop for problems. The Desktop Technician will provide complex consulting based services with users to determine hardware/software/system specifications. Additionally, this role involve documentation, analysis, and testing of computer systems and related programs. Performs inventory assessment of building workstations. Reformat, configure and install operating systems, software and patches on building workstations. Maintains detailed records of job status in Help Desk Tracking system. Required Qualifications Experience with Microsoft Office applications, Windows computer networks, OS X and desktop and laptop hardware required. Demonstrated working knowledge of network protocols and other hardware such as printers and scanners. Previous experience troubleshooting software and hardware system errors and network installation/maintenance. Must have a strong work ethic and organization skills to work independently with minimal supervision and adapt quickly to changing computer environments. Ability to communicate and interact effectively. Demonstrated ability to work in a team environment instructing users in the operation of hardware and software packages. Preferred Qualifications Preference given for experience with advanced computer security, prior help desk work, inventory management, Adobe products, system deployment tools, OSX, Linux and Windows system administration, and Windows Domain management. Bachelor's degree in Information Technology or similar field or equivalent experience and training. Pay Band 4

Overtime Status Non-Exempt:

Eligible for overtime Appointment Type Restricted Salary Information Commensurate with experience Hours per week 40 Review Date 3/31/2026 Additional Information The successful candidate will be required to have a criminal conviction check. About Virginia Tech Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes . A leading global research institution, Virginia Tech conducts more than $650 million in research annually. Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance . These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development. Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law. If you are an individual with a disability and desire an accommodation, please contact Brittany Shelton at sheltb@vtc.vt.edu during regular business hours at least 10 business days prior to the event.