IT Support Specialist

General information Requisition # R67367 Locations USA-VA-Chantilly Posting Date 04/29/2026 Security Clearance Required TS/SCI Remote Type Onsite Time Type Full time Description & Requirements Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we've been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now—protect and innovate with MANTECH! MANTECH seeks a motivated, career and customer-oriented IT Support Specialist to join our team working in Chantilly, VA. This is an onsite position. Responsibilities include but are not limited to: Serve as the primary point of contact for technical issues via phone, email, and live chat. Log all service requests in the ITSM ticketing system, ensuring accurate categorization and prioritization. Attempt first-call resolution by providing basic troubleshooting instruction to the customer.

Minimum Qualifications:

High School Diploma or equivalent education 3+ years of experience providing clerical and/or customer services support to DoD employees Must acquire CompTIA Security+ or another DoD 8570 baseline IAT 2 certification within 6 months from hire

Preferred Qualifications:

Prior experience using ServiceNow ticketing platform.

Clearance Requirements:

Must be a U.S. Citizen and possess a current or active TS/SCI clearance with the ability to pass a polygraph

Physical Requirements:

The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations. MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation. If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.