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Job Description
IT Support Technician Emprise Corporation - 3.3 Chesapeake, VA Job Details Full-time 7 hours ago Qualifications Cloud identity and access management (IAM) IT user and group management GPO Technical documentation Enterprise software Hardware maintenance TLS Email configuration (technical support) Productivity software support Computer hardware Desktop (troubleshooting support) Remote access management Computer management Remote access software Desktop applications Networking equipment (troubleshooting support) MFA Hardware management Productivity software Access control management Desktop administration Server hardware support IT department experience Full Job Description Chesapeake, VA (On-site) • Monday-Friday, 8:00am-5:00pm • Occasional travel as required Role allocation: Approximately 75% general IT support technician responsibilities and 25% IT support for training systems, workstations, and classroom/remote training delivery. Emprise Corporation is a fast-growing company that has been serving government and commercial clients for over 35 years. Emprise is an industry leader in Predictive Maintenance and Condition Monitoring, offering a wide set of capabilities that help clients operate more effectively and efficiently. We are looking for a talented individual to join our IT Support Team in a hybrid support role focused primarily on enterprise IT support, with dedicated responsibilities supporting training environments and users.
What You'll Do:
Primary IT Support Technician Responsibilities - approximately 75% Resolve enduser issues across Windows endpoints, common business applications, printers, peripherals; document all work in the ticketing system. Administer Active Directory users, groups, permissions, and related access controls; assist with Group Policy troubleshooting and onboarding/offboarding activities. Support Microsoft 365 services and users, including Exchange Online, SharePoint Online, OneDrive, Teams, mail flow, access, sync, and collaboration issues. Support Microsoft 365 security and endpoint management capabilities, including Intune and Microsoft Defender for Endpoint. Troubleshoot network connectivity issues including switching, VLANs, WiFi, VPN access, DNS, SSL/certificates, and firewallrelated access issues; coordinate changes with senior IT as needed. Support modern authentication and identity workflows, including MFA enrollment/troubleshooting and PKI/certificatebased authentication such as DoD CAC login support. Assist with VMware vSphere/ESXi administration, including VM provisioning, templates, snapshots, patching coordination, basic performance triage, and support for other virtualization platforms as assigned. Support server and endpoint hardware operations, including imaging, maintenance, inventory assignment, Dell PowerEdge/iDRAC tasks, and lifecycle support through disposal. Follow security best practices and contribute to continuous improvement of reliability, documentation, standard procedures, and operational consistency. Training Support Responsibilities - approximately 25% Provide technical support for training department activities, including weekly classes using digital materials, workstations, media, and local or remote student access. Support training workstations and servers, including installation, testing, and maintenance of operating systems, Microsoft Office, business support software, Apache Tomcat, and Javabased enterprise web applications. Diagnose and troubleshoot trainingspecific network and application connectivity issues for local and remote instructors, students, and classroom environments. Support training virtual environments running VMware ESXi or other approved virtualization platforms, including baseline templates, VM cloning, snapshots, and classroom reset activities. Maintain training hardware/software assignment documentation, routine audits, and baseline stocking levels for classroom and training support equipment.
Required Qualifications:
3+ years of IT support experience; 5+ years preferred for candidates with broader enterprise, systems, or security support experience. Associate's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. CompTIA Security+ certification required, or ability to obtain within a 90day probationary period. Experience supporting Windows system administration, Microsoft Office, endpoint imaging, hardware support, and common enterprise applications. Experience with Active Directory administration and basic Group Policy troubleshooting. Experience supporting Microsoft 365 services such as Exchange Online, SharePoint Online, OneDrive, Teams, and related user access issues. Working knowledge of networking fundamentals including TCP/IP, DNS, SSL/TLS, PKI, VLANs, switches, WiFi, VPN, and basic firewall concepts. Experience with MFA and certificatebased authentication; DoD CAC support experience preferred. Strong organization, documentation, research, problemsolving, analytical, verbal, written, and customer service skills. Ability to learn and adapt to new technologies quickly and work effectively with end users, instructors, students, and IT team members. Ability to obtain and maintain a DoD Security Clearance. Ability to work onsite, travel infrequently when required, lift up to 75 lbs., and sit and/or stand for extended periods of time.
Preferred Qualifications:
CompTIA A+ certification. Azure, Entra ID, Microsoft 365 administration, Microsoft Sentinel, and Microsoft Purview experience. Experience supporting VMware vSphere/ESXi, HyperV, Proxmox, or other virtualization systems. Familiarity with NIST SP 800171, CMMC, or DoD contractor security requirements. Experience with endpoint protection, vulnerability remediation, security monitoring, incident response support, or security operations support. Experience supporting classroom, lab, training, or handson technical learning environments. About Emprise Corporation "We recognize that people are our greatest asset, and they are the reason for the success we have enjoyed. We believe that each employee contributes directly to the Company's growth and success." James Diaz - President Emprise Corporation is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
