ITSS Field Support Analyst

Our GFL team is expanding, and we're looking for an ITSS Field Support Analyst to join our North American team. In this role, you will play a vital part in providing customer service and technical support to end users. You will ensure the smooth maintenance and administration of computer networks, hardware, system software, and applications, acting as a key liaison between IT and end users to address Level 2 IT needs. Why Join GFL? GFL Environmental is the only major diversified environmental services company in North America. Our employees, collectively known as 'Team Green,' enjoy numerous benefits: career advancement opportunities, competitive benefits, job stability within an essential services company, and the chance to make a positive impact every day for our customers and communities, Green for Life! What's in it for

You:

4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage. 401(k) with an employer match Paid holidays & Paid time off Employee Assistance Program with free counseling services. Competitive wages including STIP Growth opportunities

Career Path Potential:

Join #TeamGreen and unlock diverse career growth opportunities through professional development, mentorship, and clear paths for internal advancement. A "Day in the Life" of an

ITSS Field Support Analyst:

Serves as the IT liaison to regional business unit end users Provide desk side and remote technical assistance to end users during regular business hours and in support of special business projects and initiatives Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations Escalate non-resolvable issues to higher-level teams in a timely manner Provide support and assistance for Business Unit process systems as required Create, monitor and enforce policies and procedures Create, distribute and update knowledge base solutions

Knowledge, Skills and Abilities:

In-progress or completed Graduate degree in Computer Science, Engineering or related discipline with an IT focus

Certifications:

A+ Certification and MCSA Certification preferred. HDI Support Center Analyst (to be completed within first 90 days) 2 + years of End User services experience with large teams to support Ability to conduct research into application development issues and products Strong analytical skills, including troubleshooting and integration of IT services Knowledge of existing and emerging hardware and software technologies and IT architectures Able to travel 30% between US & Canada Join us and become part of "Team Green" at GFL Environmental, where your skills and dedication will be valued and rewarded. for this exciting opportunity! #GFLTalent We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com