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Field Support Technician
Job
Kastle Systems
Falls Church, VA (In Person)
$61,838 Salary, Full-Time
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Job Description
Field Support Technician at Kastle Systems Field Support Technician at Kastle Systems in Falls Church, Virginia Posted in 3 days ago.
Job Description:
Kastle Systems Field Support Technician US-- Job ID:
2026-5020 # ofOpenings:
1Category:
Service & Installation Nationwide - United States Overview The Field Support Technician II is responsible for assisting with technical issues from the field via the Field Support Hotline. The Field Support Technician II provides professional, technical, and accurate assistance to Kastle Technicians, Partners, and Operations. Their focus is to improve the efficiency of Kastle Operations by handling issues quickly and accurately move technicians along to the next job or by troubleshooting/resolving issues remotely when possible to prevent dispatch in the first place. Responsibilities- Providing courteous and professional support to users of the Field Support Hotline
- Logging on to CATs for assigned shifts
- Documenting all calls by creating Field Support Cases in CATs
- Following through on all calls to resolution and escalating appropriately when necessary to Tier1/Tier2
- Identifying and escalating training opportunities for technicians when appropriate
- Provide brief trainings to Technicians, Project Managers, Dispatchers and CS Reps to help fill knowledge gaps of Kastle Products and Services as needed.
- Staying knowledgeable of any new Kastle Product Launches, Tech Bulletins, Wiring Diagrams, Product recalls/defects, etc.
II AC Specific:
- Intermediate Knowledge of Access Control Systems and their Components
- Proficiency in Kastle Access Control Products, their specifications, and proper usage
- Proficiency in Kastle Tools (NED, EP Monitor, Technician App, FTT, etc.
II Video Specific:
- Intermediate Knowledge of CCTV/Video Systems and their Components
- Intermediate Knowledge of Networking Components and their Functions
- Proficiency in Kastle Video Products, their specifications, and proper usage
- Proficiency in the Video5 and Classic Portals basic admin functions to support field technicians Qualifications Performs work under general supervision.