TECHNICAL SVCS REPRESENTATIVE - IT Support

Position Summary The IT Support Technician provides on-site technical support for mill operations and office personnel at a Packaging Corporation of America paper mill. This role supports plant-floor manufacturing systems, end-user computing, and basic network infrastructure while working closely with operations, engineering, and maintenance teams. This is an entry-level position intended for candidates seeking hands-on experience in manufacturing and industrial IT within a safety-focused mill environment. Responsibilities End User & Site Support Provide first-level support for desktops, laptops, printers, scanners, and mobile devices Assist mill employees with Windows-based systems, Microsoft 365, email, and standard PCA applications Image, configure, and deploy new PCs and peripherals Create and maintain user accounts and access following PCA policies Manufacturing & Mill Systems Provide basic support for mill production, quality, and reporting systems Assist with operator workstations, control room PCs, HMIs, and industrial terminals Support systems such as OSIsoft PI, ParcView, QIS, or similar manufacturing platforms Coordinate with operations, engineering, and corporate IT to resolve system issues affecting production Network & Infrastructure Support Assist with troubleshooting wired and wireless connectivity issues Perform basic cable tracing, device replacement, and switch port verification Support network-connected industrial equipment and scanners throughout the mill Asset Management & Documentation Track IT assets and maintain accurate inventory records Document incidents, resolutions, and system changes Follow established PCA IT standards and change management processes Safety & Compliance Follow all PCA safety rules, policies, and procedures Use required PPE when working in mill and production areas Maintain cybersecurity, data protection, and acceptable use standards Qualifications Required High school diploma or GED Basic knowledge of computer hardware, Windows operating systems, and networking fundamentals Strong customer service and communication skills Ability to work effectively in a manufacturing environment Willingness to support off-shift operations as needed Preferred Associate degree or coursework in Information Technology or related field Internship, co-op, or help desk experience Exposure to manufacturing or industrial environments Familiarity with: Microsoft 365; Active Directory (basic user administration); Industrial systems or HMIs Physical & Work Environment Manufacturing environment with exposure to noise, dust, heat, and varying temperatures Ability to walk production areas, climb stairs and ladders, and work around operating equipment Ability to lift up to 40 pounds On-site role; may require off-hours or weekend support

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