Help Desk Technician

Help Desk Technician Ascend IT Hampton, VA Job Details Full-time 4 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Computer Science Driver's License Driving Computer networking Associate's degree Full Job Description Join a Team That Powers Innovation At Networking Technologies and Support, Inc. (NTS), we've been delivering trusted IT solutions since 1997. Headquartered in Midlothian, VA, we offer a dynamic range of services—from network integration, managed IT, cybersecurity, and infrastructure support to web development, design, SEO, and more. We're proud to employ over 140 full-time professionals, most of whom are network and field engineers. But what truly sets us apart is our people-first culture. At NTS, you'll find a collaborative, inclusive environment where your ideas matter, your growth is supported, and your work makes a real impact. Role summary We are seeking a Technology Support Specialist (Help Desk Technician) to perform a variety of complex, skilled and technical work for Information Systems and technologically support staff. This position will perform a variety of technological functions, which includes the functionalities of the Local Area Computer Network (LAN), guidance, support, consultation and training for users. Core responsibilities Communicates and coordinates repairs, updates and alerts with local data processing departments and the State Department of Social Services as required. Assures the network and its applications are available to users. Be accessible to remote staff. Resolves user problems as required. Responds to a variety of inquires related to information technology operations. Takes corrective action as necessary to include analyzing problems. Resets passwords to state and local applications. Manages, maintains and inventories computer, electronic and telecommunications equipment. Serves as the local agency Security Officer for all local and state applications. Maintains logs or other mechanisms to track and manage request from end users for system security. Manages and maintains the local agency financial systems; i.e., Kinship and New World (Tyler Munis). Uses problem solving techniques to resolve problems which might involve any combination of operator error, or software anomaly. Advises and/or recommends electronic equipment which would be compatible for operations. Conducts new employee orientation and trains staff on state and local applications. Responds to federal, state and local audits. Implements recommendations as deemed necessary. Manages electronic asset purchases, tracking and disposal of capital expenses. Trains new employees, to include ongoing training of new processes and procedures. Answers complaints and track resolutions of the same. Completes other technical responsibilities to include the installation, operation, application and maintenance of various types of information/communications technologies and the performance of routine analysis, program designs, coding and related systems analysis task. Responsible for exceptional and routine operations Communicates and coordinates repairs, updates and alerts with local data processing Education and experience: Graduation from an accredited college or university with an Associate's degree in Computer Science, Management Information Systems, Data Processing, or a related field required. Some computer work experience preferred. Some experience training personnel on the use of computers and software preferred

Requirements:

Must successfully pass a background check related to this position Must possess a valid driver's license and must have and maintain a satisfactory driver's record. Must successfully pass a background check related to this position prior to any offer of employment or promotion. Resolves user problems as required.

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person