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Service Desk - TS/SCI - 171833
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Virginia data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$59,208 / year median in Virginia
-9% projected decline
Job Description
Location:
Reston, VA (onsite)Responsibilities:
Responds to basic customer problems, issues, requests. Operates as the entry point for customers, documents, notifies proper department/desk, Escalates as necessary, and tracks and follows up on all incidents. Demonstrates technical qualities with exceptional customer service in daily responsibilities. Resolves system issues with various diagnostic tools Mitigates issues within the internal system Resolves incident ticketsQualifications:
Active TS/SCI 2+ years of IT professional experience Experience in PowerShell Security+ certificate Excellent customer service skillsCompensation:
Salary Range:
$70,000 - $105,000 based on experienceComprehensive Benefits :
Medical, dental, vision, PTO, 401k, sick leave, and a generous PTO packageKeywords:
TS/SCI, IT
Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, netmom, windbg, shift work, Linux, Azure, AWS, Windows, Active Directory, ServiceNow #LI-JB1Benefits
- Paid Time Off (PTO)
- Sick Leave
- 401(k) Plans
- Health Insurance