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CE
Computer Exchange Service and Sales
Level 2 IT Support Technician (MSP / VoIP)
Career Insights for Technical Support Engineer / Analyst
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Based on Virginia data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$59,502 / year median in Virginia
+1% projected growth
Job Description
At Computer Exchange , we provide comprehensive Managed Services (MSP) and VoIP solutions to businesses across Central Virginia. We pride ourselves on fast, reliable, and personal IT support that keeps local businesses running seamlessly. We are growing and looking for an experienced Level 2 IT Support Technician to join our MSP division. If you thrive on solving technical puzzles, love helping people, and want to work with a dynamic team in a supportive environment, we want to hear from you. Job Summary As a Level 2 IT Support Technician, you will be a key point of contact for our business clients. You'll handle incoming service calls, resolve escalated help desk tickets, and manage ground-level hardware, server, and network support. This role requires a strong balance of technical troubleshooting skills, active listening, and clear communication.