Apply IT Technician Manassas, VA

• Information Technology Apply Description This role is a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions. Principal Duties and Responsibilities Install and configure Microsoft Office 365, Windows 10 operating system, cloud-based applications and other third-party software Set up new user accounts Provide basic system and software training for users Respond to IT support requests, prioritizing needs, diagnosing issues, providing a resolution, and/or escalating requests Maintaining equipment inventory Monitoring system updates and performing routine maintenance Continuous self-learning of new technology is expected Special projects as needed

Requirements Education:

Bachelor's Degree - IT, highly preferred

Experience:

1-3 years of technical support experience

Required Knowledge/Skills/Abilities:

Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration Experience with Microsoft Office 365, Active Directory, Remote Desktop support systems Strong communication skills with excellent customer service orientation Working knowledge of the General Data Protection Regulation (GDPR) Ability to prioritize, multi-task, and be self-motivated Availability for on-call support and the occasional weekend or after-hours support

Preferred Qualifications:

Cisco hardware, Exchange, and cloud environments is highly desired Apply View All Jobs