Apply now: Desktop Support Technician, Onsite. Start date is ASAP for this Contract position.

Job Title:

Desktop Support Technician Location-Type:

Onsite -

Martinsville, VA Start Date:

ASAP Duration:

6 month

Contract Shift:

7:30 am - 4:00 pm

Compensation Range:

$25-27.50/hr W2

Benefits:

Eligible for Health, Dental, Vision, and 401

K Visa Sponsorship:

Not eligible for visa sponsorship This role provides hands-on, floor-based desktop and hardware support across warehouse operations, ensuring that systems, devices, and connectivity stay operational in a fast-paced, high-volume environment. Job Summary

• Review and prioritize the ticket queue at the start of each shift, then work tickets directly on the warehouse floor
• Troubleshoot and resolve issues with printers, Wi-Fi, scanning stations, keyboards, and other endpoint hardware
• Respond to urgent floor interruptions, including pack line outages, by troubleshooting network connectivity, tracing lines with a toner, and coordinating with the networking team as needed
• Support shift start-ups by checking out Android RF scanning devices, resolving device issues using SOPs and playbooks, and restoring account access for new hires, contractors, and temps
• Troubleshoot network-connected label printers, including basic network configuration issues such as DHCP
• Perform password resets and domain management tasks in Windows Active Directory
• Operate effectively in a high-pressure, peak-season environment with frequent urgent requests and potential overtime up to 70 hours per week

Minimum Requirements:

• Proficiency in Windows Active Directory, including password resets and domain management
• Hands-on experience troubleshooting hardware, endpoints, and network-connected printers in a production or warehouse environment
• Strong prioritization skills and composure under pressure in a fast-paced, floor-based support role
• 3 or more years of relevant desktop or field support experience

Preferred Qualifications:

• Experience with network connectivity and wireless troubleshooting, including DHCP and line tracing
• Familiarity with Android RF scanning devices, such as Zebra TC22 or TC72
• Experience with Zebra ZT231 tabletop label printers
• Experience with computer imaging
• Background supporting warehouse, logistics, or distribution center environments