IT Field Support Technician

Install, configure, and maintain Devices remotely and at other sites Perform onsite Device maintenance, updates, or configuration changes Perform single and bulk IMACDs (Install, Move, Add, Change, Dispose) Provide technical support and setup during special events Some installation and network and low voltage cabling, rack installs and moves, equipment installs as needed. Travel to sites to restore functionality of failed Device including below, but not limited to, the following: v Perform remedial Support activities for Devices, when required.

Such remedial Support activities include:

Return the defective Device as to Normal Operations according to OEM standards or per instructions Perform remote diagnostics with the Supported User Provide all necessary labor to repair or Restore Device to Normal Operations provide all necessary Support for the Maintenance and repair of local Backup and Restore capabilities for Devices Conduct Parts & Sparing validation, including end-user profile updates, Device Parts & Sparing Tag check, model and serial number check, Location, etc. Advise the Supported User, before a Device Maintenance request is complete, of the status of work being performed and provide future avoidance or Maintenance tips to prevent additional Problems Provide service personnel who are fully trained in direct Support of their product on the Devices they Support Update the CMDB and AMS with the correct Device, logistics, and warranty information Report to all deviations from the Device Management System and from Policies that are discovered during Incidents via a jointly developed communications process Report to any non-standard hardware or Software discovered Conduct ongoing analysis of Device Maintenance and call history to track service trends Conduct monthly Device performance reviews and trend analysis Manage and act as single point of contact for Service Provider Agents, Device warranty providers, and other Third Party Providers identified by Provide advanced notification to management of required OEM Device Upgrades or replacements Provide shared users orientation on prevention of same Problem, when applicable Validate Device Management fields including end-user profile updates, Device Tag, make, model, serial number, Location, etc., and update if necessary Report to all deviations from the CMDB and AMS and from Policies that are discovered during the on- Location Support Install and maintain networking equipment as needed

Job Types:

Full-time, Temp-to-hire Pay:

$20.00 - $30.00 per hour Expected hours: No less than 40 per week

Benefits:

Flexible schedule Paid time off Professional development assistance Ability to

Commute:

Midlothian, VA 23112 (Required)

Work Location:

In person