It Support Engineer
Job
TEKsystems
Newport News, VA (In Person)
$88,400 Salary, Full-Time
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Job Description
IT Support EngineerOverview We are seeking a motivated and well-rounded IT Support Engineer to provide hands-on technical support at a local site. This is a newly created, standalone role, offering the opportunity to take ownership of IT support operations in a smaller, dynamic environment. This position combines end-user support, project work, and application support, making it ideal for someone who enjoys both daily troubleshooting and contributing to broader IT initiatives. Key ResponsibilitiesTechnical Support + Provide on-site support for: + Computer hardware + Windows 10 operating systems + Enterprise applications + Internally developed software + Troubleshoot and resolve technical issues efficiently to minimize downtime + Deliver high-quality support with a strong focus on customer experience Project Support + Assist with IT projects, including: + Equipment refreshes + New system and application rollouts + Ensure smooth deployment and user adoption during implementations Application & System Improvement + Support and help maintain internally developed software solutions + Partner with development teams to provide feedback and improve applications based on user experience + Assist with basic enhancements and ongoing system maintenance Collaboration + Work closely with: + Internal IT teams + Software developers + Third-party vendors + Act as the primary on-site IT resource while collaborating remotely with broader teams Required Skills & Qualifications + Strong experience in troubleshooting and technical support + Hands-on experience with: + Windows 10 environments + Computer hardware support + Ability to diagnose and resolve issues independently + Excellent communication and customer service skills + Comfortable working as a sole on-site IT support resource Preferred Qualifications + Experience supporting enterprise and internally developed applications + Exposure to IT project work (deployments, upgrades, rollouts) + Ability to collaborate with technical and non-technical stakeholders + Experience working with external vendors Work Environment + Fully onsite role supporting a smaller, multi-building location + Independent role with support from a broader IT team + Opportunity to take ownership of local IT operations Job Type & Location This is a Contract to Hire position based out of Newport News, VA. Pay and Benefits The pay range for this position is $40.00 - $45.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newport News,VA.
San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.Similar remote jobs
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