IT Support Specialist

• 4.3 Norfolk, VA 23517 $52,000 - $56,160 a year - Full-time About the Company Mode5 is a Norfolk, Virginia-based managed IT services and technology consulting company. Established in 2002, the company provides managed IT support, cloud computing, cybersecurity, network management, and business technology solutions. Mode5 helps businesses maintain reliable technology infrastructure while improving operational efficiency and security. Job Overview Mode5 is seeking a motivated IT Support Specialist to provide technical assistance and troubleshoot hardware, software, and network-related issues. The ideal candidate will have experience supporting Windows environments, Microsoft 365, computer networks, and end-user systems. This role involves helping clients resolve technical problems while delivering responsive and professional customer service. Key Responsibilities Provide remote and onsite technical support to business clients. Troubleshoot desktop computers, laptops, software, and operating systems. Support Windows 11 and Microsoft 365 applications. Manage user accounts and permissions through Active Directory. Diagnose and resolve network connectivity issues. Configure and maintain routers, switches, and wireless equipment. Monitor and document technical support requests. Escalate complex technical problems when necessary. Assist with system updates, installations, and equipment deployment. Maintain accurate technical documentation and support records. Required Skills Knowledge of Windows operating systems. Familiarity with Microsoft 365 and Active Directory. Understanding of basic networking and troubleshooting. Experience with desktop and end-user technical support. Knowledge of hardware and software installation. Strong problem-solving and communication skills. Ability to explain technical issues to non-technical users. Excellent customer service and organizational abilities. Preferred Experience One to two years of desktop or IT support experience. Familiarity with managed IT services environments. CompTIA A+ or Network+ certification. Experience with remote monitoring and management tools. Basic knowledge of Windows Server administration.

Compensation Estimated annual salary:

$52,000 - $56,160 , based on an hourly equivalent of $25-$27 for full-time work. Benefits Medical, dental, and vision insurance Retirement savings plan with company matching Paid holidays and vacation days Certification assistance and bonus program Company-paid life insurance Employee referral bonus Professional development opportunities Paid alternating Fridays off

Pay:

$52,000.00 - $56,160.00 per year

Benefits:

Dental insurance Flexible schedule Relocation assistance

Work Location:

In person