Everforth ECS is seeking anIT Service Desk Systems Administratorto work in ourQuantico, VAoffice. Are you ready toplaycrucial role in supportingcutting-edgetechnology forfederallaw enforcement and scientific organizationswith IT services and support for hardware, IT systems, applications, and operational technologies that support mission critical operations?

ECS isseekinga highly skilled and motivatedIT Systems Administratorto join our team and make apositiveimpactworking at the intersection of traditional IT and specializedscientific andOperational Technology (OT) systems.

As anIT Systems Administrator, you will lead and support teams driving improvements in data analysis and integration across systems to enhance mission operations and ensure data integrity, security, and usability for the organization.

In this role,you'llhave the opportunity to:

Support application deployments, installations, change requests, updates across a complex network of Laboratory Information Management Systems (LIMS), databases, and connected applications and instruments.

Support the ongoing development and enhancement of IT Service Management processes, operating procedures, and best practices to promote improvements in service quality and team efficiency.

Support the operations and maintenance of end user workstations, networks, and connected devices to ensure functionality, performance,securityand reliability.

Provide training and userassistanceto support organizational efficiency and understanding of IT services, applications, and processes.

Provide customer facing support working to troubleshoot and resolve issues affecting key application, scientific instrumentation, and IT systems and servicesto support mission operations.

The successful candidate will supportservice requests, incident response, and problem management for IT systems, applications, and scientific instrumentationand havedemonstratedexperience applyingsystems analysis techniques and procedures, including consulting with users, todetermineroot cause and provide recommended resolutions forhardware,softwareor systemissues.

Responsibilitiesinclude:

Provide quality customer service and IT-related support to application users, operations, and engineering teamsin a dynamic and fast-paced environmentProvide technicalsupportto resolve customer issues by performing diagnostics, performance optimization, incident analysis, solution/partner recommendations, and product knowledge transferCollaboratewithsystems engineers,administratorsand operations teams to resolveescalated casesUtilize remote support capabilities to diagnose, troubleshoot, and resolve issuesfor supported IT systems, applications, and devicesDraft andmaintainstandard operatingprocess and procedure documentation,to include SOPs,FAQs, ticket trends, andinstallation and training materials,to maximize and improve internal efficienciesandservice qualityLeverage the incident management system to document support requests and solutions as well as tomonitorand manage support queues for quick resolution and proper escalation of incidents when necessaryProvideandmaintainclear, consistent,and effective communicationwithusers about the status of their issues and resolution progress.

Leverage functional requirementsand software testing environmentswhen troubleshooting issues related to the applicationProvide hands-on training andITguidancetoempower users through troubleshooting processes within application environmentsAssistin theplanning,coordination, and implementationof Service Desk projectactivities and operations

Salary Range:

$80,000 - $95,000

General Description of BenefitsRequired Skills:

US citizenship with active Top-Secret clearance A minimumof five(5)years of experience supporting an ITinfrastructure, systems, and applications, including ensuring quality of service operations, and managing tickets in alignment with SLO's. Experience with the use of (ITSM) tools such as Atlassian Jira in a production environment supporting ticket triage and escalationExperience withActive Directory, virtualization technologiessuch as Hyper-V and VMware, Red Hat Linux, CentOS, and related technology.

Experience withOracle, SQL, Apache/Tomcat, Solar, MS Patch, Windows administrator and Windows domainCitrixXenCenter, and relatedproductsDemonstrated aptitude for working in a fast-paced, dynamic, matrixed work environment; Ability to elicit and shape work requirements and decompose complex challenges into actionable plans, based on an understanding of higher-level objectives. Demonstrated experience withExperience with scripting languagesand ability to learn and understand complex software applicationsAbility to provideclear,step by step technicalassistance,both written and verbal, using plain language standardsExcellent communication, collaboration and relationship-building skills, including customer and employee engagement.