An IT Specialist or Engineer provides information technology support for a business or organization. Coordinates installation, maintenance and upgrades of computer software and hardware. Maintains computer networks, monitors network security and provides database management. Manages communication with system users and vendors.
Role Summary Summit Technical is seeking an experienced IT Operations Specialist to manage the day-to-day monitoring, reporting, maintenance, and support of our critical IT operations. Reporting directly to the Facility Manager (FM), you will be an essential on-site presence responsible for the management, security, and maintenance of the facility's IT network and server infrastructure, including multiple LANs and fiber optic transport.
Key Responsibilities Network & System Administration:
Manage network configurations, firewalls, data protection, software updates, and security patches.
Telecom & AV Lifecycle Support:
Oversee onsite voice, video, VTC, data systems, and the facility-wide radio communications network.
End-User & Account Support:
Administer user accounts and provide daily technical troubleshooting for both local and remote personnel.
Reporting & Training:
Deliver IT operational updates for monthly status reports and train internal peers on communications equipment.
Safety & Compliance:
Properly utilize job-specific personal protective equipment (PPE) and maintain compliance with all safety protocols.
5+ years as an IT/communications professional with deep knowledge of Windows Server, networking (Cisco/Juniper), Cisco security appliances, VoIP, and video conferencing.
Hardware & Satellite Support:
Proven expertise in comprehensive IT hardware troubleshooting, including specialized communication satellite equipment and terminals.
Compliance & Professionalism:
Active CompTIA Security+ certification (or the ability to obtain it within one year of hire) paired with excellent interpersonal skills to interface with vendors and senior leadership.
Operational & Physical Resilience:
Ability to work independently under high-stress conditions and meet physical demands, including climbing stairs while carrying up to 50 pounds of equipment.
Desired Qualifications Education & Background:
BS in Computer Science, Engineering, or equivalent enterprise IT administration experience; prior US Military background with a Communications MOS is highly preferred.
Infrastructure & RF Systems:
Deep enterprise-level experience managing VMware, server clusters, and storage infrastructure, combined with a strong working knowledge of 2-way radio systems and RF maintenance (HF, VHF, UHF).
Certifications & Safety:
Active technical credentials (such as Cisco or Windows certifications) alongside current First Aid, CPR, and AED/defibrillator credentials.
