Technology Support Specialist

The Technology Support Specialist provides Tier 1 help desk and infrastructure support for faculty, staff, and students and coordinates technology logistics for Seminary Extended events and symposia. Seminary Extended is a collaborative grant initiative with Louisville Presbyterian Theological Seminary and Eastern Mennonite University. By handling day-to-day technology operations at Union Presbyterian Seminary, this position enables the Systems Administrator to focus on Seminary Extended''s cross-institutional technology needs. The Specialist reports to the Director of Information Technology.

RESPONSIBILITIES AND DUTIES

Tier 1 Help Desk and User Support (55%) Serve as a primary contact for technology support requests; provide Tier 1 troubleshooting Set up and configure workstations, laptops, printers, and peripheral devices Install, update, and troubleshoot software; support Windows and Mac systems Create and manage user accounts; reset passwords; support multi-factor authentication Manage user onboarding and offboarding processes Document support interactions; escalate complex issues to Systems Administrator Classroom Technology and Event Support (30%) Provide Tier 1 support for classroom A/V equipment and video conferencing Assist faculty with hybrid and remote teaching technology Coordinate technology logistics for Seminary Extended conferences and symposia (2-3 events annually) Work with hotels and venues to verify technology requirements and ensure support availability Provide on-site technology support at Richmond campus and off-site event locations Provide technology support for campus events; assist Communications team and external contractors with live-streaming and recording as needed Systems Support (15%) Provide Tier 1 support for Canvas, student information system, Office 365, and VoIP telephone Perform routine updates and generate basic reports Maintain server room and network closet organization under Systems Administrator direction

EDUCATION AND EXPERIENCE

Associate or bachelor''s degree in information technology, Computer Science, or related technical field, OR equivalent combination of education and experience 2-3 years providing Tier 1 help desk or technical support

• Higher education or non-profit experience preferred
• Comp

TIAA+/HDI-CSR

certifications preferred

SKILLS AND COMPETENCIES

Microsoft Windows, Office Suite, and Microsoft 365 proficiency (basic administration and user support) Working knowledge of macOS/iOS; user onboarding and offboarding processes Basic networking and troubleshooting; help desk best practices and ticketing systems A/V equipment and video conferencing platforms Strong user interaction and customer service skills

Preferred:

Canvas or other LMS, Active Directory, Zoom, Microsoft Teams, and SharePoint; event technology coordination Customer service excellence; ability to communicate technical information clearly and patiently to users of varying technical abilities Problem-solving; knows when to escalate; detail-oriented and reliable Works independently and collaboratively

WORKING CONDITIONS AND BENEFITS

• Non-Exempt, full-time position located on the Richmond Campus
• 37.5 hours/week, Monday-Friday; standard hours 8:30 AM
• 5:00 PM with flexible scheduling as needed (e.g., 10:00 AM
• 6:30 PM or 11:30 AM
• P 8:00 PM) to provide evening helpdesk coverage for distance students and hybrid classes
• Occasional Saturdays for hybrid class support and Seminary Extended events; schedule adjusted to maintain 37.5 hour week when possible
• Occasional local and regional travel for off-campus events
• Lift/move equipment up to 50 lbs; work in server rooms and network closets; move around campus and event venues
• Comprehensive b enefits include health, dental, and vision insurance; employer-sponsored retirement plan; and a generous paid vacation and holiday schedule
• Grant-funded position (5 years, 2026-2030) Please submit a cover letter and resumé to .

Review of applications will begin immediately and continue until position is filled.