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All Dulles Area Muslim Society

IT Support Analyst

Pay: Not specified

Posted: 2 weeks ago

Location: Sterling, VA (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/1/2026

Career Insights for Technical Support Engineer / Analyst

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What they do

A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.

$59,502 / year median in Virginia

+1% projected growth

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Job Description

Department:

ADAMS Operations /

Information Technology Reporting Relationships:

Chief of Staff and Executive Director Role Purpose:

To support, maintain, and optimize ADAMS' technology infrastructure, systems, and applications to ensure efficient operations across all departments and locations. The IT Systems Analyst will serve as a key resource for troubleshooting, system improvements, data integrity, and user support.

IT SUPPORT ANALYST RESPONSIBILITIES

Help Desk & Ticketing Management Act as the primary administrator for the IT ticketing system (capture, categorize, track). Diagnose and resolve hardware, software, and network issues (Tier 1) in a timely manner. Perform initial troubleshooting and escalate only when all internal resources are exhausted. Infrastructure & Shared Space Management Lead the setup and maintenance of physical and digital "shared spaces" (conference rooms, SharePoint/OneDrive). Take ownership of the development and maintenance of the ShareDrive. Provide on-site support for events and programs across all ADAMS locations. Data Systems & Database Maintenance Regularly update and clean the organization's central databases to ensure data integrity. Maintain a real-time digital inventory of all IT hardware, software licenses, and peripherals. Collaborate with Marketing to update website Q&A and technical documentation. System Optimization & Training Lead monthly meetings with Department Heads to assess technology and security needs. Conduct training sessions for staff on platform usage (Smartsheet, M365) and cybersecurity. Analyze system performance and recommend workflow improvements. Administrative & Project Support Manage technical onboarding/offboarding (account provisioning, device configuration). Provide a Weekly Progress Report summarizing ticket status and project milestones. Perform additional IT-related duties and projects as assigned by management.