Tech Support

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JOB DESCRIPTION

Job Title:

Tech Support Job Description Provide comprehensive phone and on-site technical support to all computer users at the Dulles branch office. Act as the first line of technical support for all Help Desk calls and manage tracking and updates of Computer Service and User Change Requests. Support the company's Intranet site and assist in overseeing custom database projects. Ensure efficient ordering of supplies and equipment, perform user account management, and oversee software and hardware installations. Maintain Active Directory and troubleshoot all information systems within the organization, ensuring rigorous documentation for IT compliance requirements. Responsibilities Provide phone and on-site technical support to computer users at the Dulles branch. Act as the first line of support for all Help Desk calls. Track and update Computer Service and User Change Requests in the custom tracking system. Support and maintain the company Intranet site. Assist in managing custom database projects. Order and install equipment as directed to meet company needs. Perform user account creations and terminations. Oversee software and application installations and upgrades. Upgrade hardware, including disk drives and printers, as requested. Maintain Active Directory. Troubleshoot and resolve information systems issues. Provide rigorous documentation for IT compliance. Essential Skills Working knowledge of Windows 11 and Microsoft M365, including Intune, Teams, SharePoint, and Azure AD. Experience with Active Directory, Adobe Creative Cloud Products, and Bluebeam Revu eXtreme. Proficiency in using Help Desk Ticketing Software (e.g., Cherwell, Zendesk, ServiceNow). Familiarity with EDR Solutions (e.g., Cortex XDR, Symantec, Palo Alto). Experience with Trimble Accubid Estimating & Change Order Software and Smartsheet Reporting. Additional Skills & Qualifications 3+ years of customer service experience in a technology-assisted environment preferred. Demonstrated ability to communicate clearly and effectively with various stakeholders. Proficiency in Microsoft 365 applications and services. Understanding of Windows 11 Operating Systems and network devices. Ability to diagnose and resolve technical issues. Understanding of networking concepts such as

DNS, DHCP, HTTP, SSL, OSI

Model, and TCP/IP. Ability to explain complex IT concepts simply. Experience managing high-priority projects and documenting processes. Work Environment Work onsite 5 days a week in a great family energy culture. Job Type & Location This is a Contract to Hire position based out of Sterling, VA. Pay and Benefits The pay range for this position is $26.44 - $31.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Sterling,VA.

Application Deadline This position is anticipated to close on Apr 3, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.