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IT Help Desk Technician

Job

WESTERN TIDEWATER COMMUNITY SERVICES BOARD

Suffolk, VA (In Person)

Full-Time

Posted 4 days ago (Updated 13 hours ago) • Actively hiring

Expires 7/4/2026

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Job Description

IT Help Desk Technician
WESTERN TIDEWATER COMMUNITY SERVICES BOARD - 2.5
Suffolk, VA Job Details Full-time 1 day ago Benefits Health insurance Flexible spending account Life insurance Qualifications Desktop computer repair Non-technical user support Records maintenance Mobile device support IT asset management Writing skills Laptop (troubleshooting support) AV system installation Hardware maintenance Information Systems Microphones Incident Escalation Printer (troubleshooting support) Inventory management software Associate's degree in information technology Internal employee customer service Associate's degree in Information Systems Computer hardware Desktop (troubleshooting support) Office equipment installation Event audio-visual coordination Technical customer support for office equipment Desktop administration Associate's degree Escalation handling Peripheral hardware support Projection system operation Entry level Mobile devices Information Technology Full Job Description Western Tidewater Community Service Board welcomes you to join our team! At WTCSB our mission is to provide a coordinated system of quality recovery oriented care in Mental Health, Intellectual Disability, and Substance Abuse Services to the citizens of the cities of Franklin and Suffolk and the counties of Isle of Wight and Southampton. We continually strive to value staff, support diversity, and promote excellence and personal choice in the provision of consumer care. We are seeking a qualified entry-level Help Desk Technician for our IT department. Responsibilities and Duties for
IT Help Desk:
Provide excellent customer service both verbally and in writing; assist with end-user complications and know when to escalate to next level of support Assist Information Systems Team in coordination of operation and maintenance of agency hardware - laptops, desktop PCs, monitors, printers, mobile devices, etc. Maintain accurate records of agency's personal computer hardware and software inventory using asset tracking software Provide technical assistance with onsite trainings and conference room A/V equipment setup including laptops, projectors, microphones, web-cameras Identify and resolve hardware and software conflicts or malfunctions; provide first-level technical support relating to computers, software and peripherals; install wiring as needed Qualifications and Skills for
IT Help Desk:
Associate's Degree in Information Systems/Technology or related field preferred Equivalent work experience with computer systems support considered; Certifications considered Benefits for
Full-Time IT Help Desk:
Health Insurance/Life Insurance Retirement/Flexible Spending Account (FSA) Vacation/Sick leave
Legal Resources To Apply:
Submit a cover letter and WTCSB application or resume via INDEED, or via traditional mail to: Western Tidewater Community Services Board, Human Resources Dept. 7025 Harbour View Blvd. Suite 119, Suffolk, VA 23435.
ONLY THOSE APPLICANTS SELECTED FOR AN INTERVIEW WILL BE CONTACTED. WTCSB
is a drug, alcohol & smoke free workplace. Visit our website, www.wtcsb.org for an application. WTCSB is an equal opportunity employer. #INDHP