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Now viewing: Enterprise Service Desk Specialist
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SkyBridge Aviation
Enterprise Service Desk Specialist
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Job Description
Job Requirements Suffolk, VA Secret Polygraph not specified Early Career (2+ yrs experience) Salary not specified Join Premium to unlock estimated salaries
Job Description Key Responsibilities:
- Responsible for providing highly technical Tier 1 expertise in Joint Staff enterprise training and exercise support systems.
- Provides help desk support on IT Hardware and Software Systems and Applications.
- Accurately records and tracks calls using JIRA help desk software.
- Maintain JIRA ticket accuracy, status, and reports
- Collaborate with Tier II/III to escalate and remediate issues, and document resolutions
- Remain calm, proficient, and polite at all times
- Coordinate logistics and responses in support of events, exercises, games, and other high profile events.
Position Requirements:
Three plus (3+) years of recent experience with:- Call management, client relations, technical assistance, and user support for Microsoft and Red Hat environments.
- Maintaining timely responses to remediate issues and accuracy record status and resolutions in ticketing system
- Keep end users apprised of status and remediation progress
- Escalate tickets and work with Tier II/III to promptly resolve issues
- Respectfully work with officers, seniors and dignitaries to resolve issues and coordinate support activities
- Microsoft Office, Word, Excel, Power Points, and Visio.
- Current DoDD-8140/8570 certification (Required) One of the following: o CompTIA Security+ CE o GIAC Security Essentials Certification (GSEC) o Security Certified Network Professional (SCNP)Full-Time o System Security Certified Practitioner (SSCP) o RHCSA Red Hat Certified System Administrator o
RHCDS Red Hat Certified Data Center Specialist Preferred Requirements:
- Top Secret or Top Secret/SCI clearance.
- Experience working with the Joint Staff (JS) and/or COCOMs.